Front Office Manager at Kamel Park Hotel

Reporting to: General Manager

Overall Purpose

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our Hotel and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests’ services.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Roles and Responsibilities: (Key duties)

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Train, supervise and support office staff, including receptionists, security guards and call center agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers’ requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure company’s policies and security requirements are met
• Any other duty as may be assigned from time to time.

Education, Experience and Knowledge: (Hospitality Industry)

Academic Qualification

• Front Office/Food & Beverage Management diploma; additional certification is a plus

Experience

• Proven work experience as a Front Desk Manager or Reception Manager. At least 4 years of working experience with 3 years of experience

Personal Attributes

• Hands on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills

Disclaimer: The job description is not the exhaustive list of skills, efforts, duties and responsibilities associated with the position.