Mall Manager at CPF Financial Services

Ref: CPF/MM/18)

Supervisor Title : Property & Facilities Manager

Division:

Property And Facilities Management

Job Summary

The job holder is responsible for the overall management of a commercial mall within Langata Area.

Key Responsibilities

• Identify and implement promotional initiatives to attract and retain tenants and visitors to the mall through innovative ideas and marketing initiatives
• Timely billing and collection of rent, legal fees, and service charge as well as implement eviction proceedings if necessary.
• Enforcement of terms and conditions of rental agreements
• Receive, record and resolve tenancy related complaints
• Supervision, monitoring and evaluation of service provision and providers such as garbage collection, sanitation, cleaning, and security within the Property.
• Service charge audit coordination and apportionment.
• Preparation of reports on rental and service charge collection and service providers’ as will be required.
• Ensuring prompt settlement of utility bills and service providers invoices.
• Payment of land rent and land rates.
• Preparation of annual operations and marketing budgets and adherence to the same.
• Facilitate property inspection on a monthly/quarterly basis as required.
• Maintain all property marketing related records as may be required to enable decision making and statistics specific to the mall and its environ. E.g. foot fall etc.
• Preparation of a marketing plan and reporting on the implementation of the same as well as other marketing initiatives as required.
• Ensure and supervise safety and regular maintenance and repair of the mall and the amenities within the mall through regular safety inspections.
• Ensure regular servicing of all equipment within the mall by service providers to ensure all is in working order and records are maintained.
• Identify opportunities for mall to maximize revenue to the landlord through innovative ideas and marketing initiatives
• Ensure the mall facilities and services are free from risk and are legally compliant
• Any other duties that may be allocated from time to time.

Qualification and Experience

Requirements

• Diploma/ Degree in a related field Member of a professional body in the relevant field will be an added advantage
• At least 5 years’ experience with a proven positive track record in marketing and management of a retail mall within or region similar to Kenya.

Competence Requirements

• In-depth knowledge of the Kenyan retail mall industry, the prevailing market conditions and the legal framework around it.
• Excellent relationship management and communication skills necessary for interaction with stakeholders
• Proven ability to delicately solve sensitive matters.
• Good planning and organization skills; High level problem solving skills, intelligence and courage
• Excellent presentation and consultative selling skills
• Integrity