Sales & Marketing Executive at The Luke Hotel

Position Summary:

Responsible for prospecting and selling the hotels services (facilities) to customers, to drive digital marketing strategies as well as be responsible for establishing and maintaining relationships with clients

Job Duties:

• Identifies business opportunities by identifying clients and evaluating their position in the industry; researching and analyzing sales options.
• Executes strategic sales and marketing plans against a defined hotel budget to maximize revenues through direct sales, marketing, e-commerce channels, public relations and community partnerships.
• With the team sets annual budgets and implements strategies effective for achieving set target.
• Checks customer satisfaction and resolves any issues to ensure repeat business
• Maintains relationships with clients by providing support, information, and guidance;
• Researches and recommends new opportunities; recommends profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Conducts assessment of sales performance to make necessary adjustments to increase patronage.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• With the Head of the Department drives digital marketing strategies including search engine optimization (SEO), search engine marketing (SEM), and social presence (social reputation and social media)
• Analyses and reports monthly digital performance metrics and data
• With the team, analyses and manages reputation platforms such as TripAdvisor,
• With the team, directs and coordinate marketing activities for the hotel.

Job Qualification

• Diploma in sales and marketing
• Previous hotel sales and marketing experience with a preference in a full service hotel
• Great understanding of online marketing strategies and tools
• Proficient in use of Excel, Word, PowerPoint, Excel