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  • Posted: Sep 12, 2018
    Deadline: Sep 22, 2018
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    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food an...
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    Sales & Client Relations Officer

    Job Responsibilities

    • Pro-actively engage with customer to identify potential opportunities
    • Actively seeking out new sales opportunities through cold calling, networking and social media
    • Keep a record of all leads and upsell/resell where possible
    • Update & maintain customer records
    • Negotiate/close deals and handle complaints or objections
    • To take accountability for timely, comprehensive and conclusive customer responses through email, letters, phone calls and all official communication.
    • Monitor and track customer requests by ensuring accurate customer records are documented; directed to relevant department, and resolved to customer’s satisfaction
    • Escalating and resolving areas of concern as raised by clients
    • Building and maintaining relationships with clients
    • Conducting business reviews to ensure clients are satisfied with our products and services
    • Receiving leads from the marketing team and following up on progress
    • Liaising with internal departments to ensure client needs are fulfilled effectively.
    • Support front office with customer follow up and policy disputes by providing resolutions as per set turnaround time.

    Qualifications

    • Degree in Marketing or Business Management.
    • Accounting certification from a recognized institution.
    • 2 year or more working experience in sales and customer service
    • Knowledge of digital marketing will be an added advantage.
    • Experience serving clients from the public and NGO sectors.
    • Experience in serving international clients.
    • Excellent problem-solving skills.
    • Excellent Communication skills, both oral and written
    • Presentable and an outgoing personality
    • Administrative writing and reporting skills
    • Ability to multi-task and get things done to completion
    • A team player with a positive attitude and good interpersonal and communication skills
    • Ambitious, hardworking and creative
    • Results oriented
    • Should be able to comply with daily reports.

    Method of Application

    If you meet the above criteria, please send your application letter and CV to hr@indepthresearch.org with the subject title ‘Sales and Client Relations Officer’ on or before 22nd September 2018. Only shortlisted candidates will be contacted.

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