Porter at Tamarind Group

The incumbent will be responsible for picking up and delivering guest luggage and assisting guests around the hotel in accordance with TTH policies, procedures, and standards laid out by Management to ensure maximum internal and external customer satisfaction.

Job Responsibilities

• Escorting guest’s to their room after check-in.
• Delivering luggage, messages or any other items for delivery within the hotel.
• Consistently offer professional, prompt, friendly, and engaging service to all hotel guests
• Store hotel guest luggage as requested following the hotel guidelines.
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• Upon arrival to their room, ensuring guests is familiar with how everything works i.e. temperature control, T.V, etc.
• Maintain a presence in the lobby when not delivering luggage to guest rooms, offering assistance to Guests
• Assist guests regarding hotel facilities in an informative and helpful way and when possible escorting them to their destination.

Qualifications

• Diploma in hotel management or relevant field
• Proven experience as concierge; experience in customer service or relevant role is an advantage
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Ability to work independently
• Good interpersonal skills.
• Be trained as a Fire Marshal and/ First Aider will be an added advantage