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  • Posted: Sep 21, 2018
    Deadline: Not specified
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    VeriPark is a global solutions provider enabling financial institutions to become digital leaders with its Intelligent Customer Experience suite. With its main offices located in the United States, United Kingdom, Europe, Asia, Africa and the Middle East, VeriPark is helping financial institutions to enhance their customer acquisition, retention and cross-sell capabilities by providing proven, secure and scalable Customer Relationship Management, Omni-Channel Delivery, Branch Automation, Loan Origination, Next Best Action (leveraging the power of Azure machine learning) solutions. VeriPark works collaboratively with clients to develop innovative technology strategies and solutions, which touch millions of people every day, and bring the promise of digital transformation to life.
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    Technical Account Manager for Kenya location

    Details:

    Job Summary : This position’s main responsibility is to build and maintain post sales relationships with Veripark's clients. VeriPark offers the following solutions :- Multi-channel delivery - Loan origination and CRM for banks and financial institutions.

    Job Details :

    • Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction
    • Address product related questions and technical challenges with our client
    • Integrate customer internal applications and systems with Veripark’s products and applications
    • Educate and train clients where necessary on how existing and new product features and functionality work, and how it can contribute to their business growth
    • Function as a frontline technical resource for “best practice” and informal customer questions
    • Engaging with customer support to ensure customer issues are addressed
    • Frequently conduct and coordinate tactical operations reviews with client teams
    • Act as the middle-man to support organization to ensure client escalations are resolved in due time
    • Engaging with Product Management Team on product roadmap discussions
    • Partner with Account Sales Development teams to build relationships with decision makers, business contacts, and influencers
    • Accurately replicate, identify, and document software defects with appropriate tracking system
    • Perform quarterly Business reviews and assist in product trainings needed
    • To deliver and exceed on all Performance targets

    Desired skills :

    • 8 yrs to 10 yrs of experience in similar role required
    • Must be from Banking sector or Financial institution background
    • Bachelors or Masters from Computer Science / IT
    • MBA in Marketing will be an added advantage
    • Strong technical knowledge required
    • Knowledge in MS Dynamics CRM is a plus
    • More than five years’ experience in a technical account management role
    • Advanced knowledge of behavioral targeting required
    • Ability to match client’s business requirements with product capabilities
    • Ability to make right decisions based on strong analytical reasoning skills
    • Excellent interpersonal skills that build positive relationships with other team members
    • Strong ability to organize work schedule and time to ensure deadlines are always met

    Travel requirements would be around 40% to 60%.

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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