Head of Business Courier Service at Career Outsourcing

Reports to: Managing Director

Department: MCCL/MML

Salary: Negotiable based on capability and work exposure

Key roles and responsibilities

• Plan and devise customer sourcing strategies for business development to increase the customer base for the courier division.
• Hold regular meeting with team to touch and present to MD every month, the business review of courier division; challenges, potential opportunities and or concerns for  effective planning and growth plans.
• Assist in recruiting and training of courier personnel.
• Ensure all health and safety of staff, maintenance and servicing of courier fleet and equipment.
• Monitoring courier competition in the market and coming up with measures to counter competition
• Optimum resource and space utilization to generate maximum revenue while minimizing cost.
• Analysis of financial and operations reports – responsible for the PnL.
• Understanding current courier marketing trends and customer behavior that change with time.
• Generating revenue from online courier business; with online shops.
• Create, analyze and interpret courier data to derive profitability of the business unit.
• Devise, monitor and review sales target and incentives; manage courier sales and expenses in branches
•  Adequate manpower planning and allocation 
• Implement and supervise Parcels handling procedures for warehousing and loading, off loading
• Monitor the delivery time of the parcels vis a vis committed timeline, investigate delays and put corrective measures in place
• Evaluate the customer complaints, devise methods to control complaints, work on process enhancements and communicate effectively to all stakeholders, including the customer service team.
• Supervise a team of Regional managers, branch supervisors, logistics Crew and operations team members.

Qualifications and skills requirements

• Bachelor degree in any discipline, with a Diploma in Logistics and supply chain management.
• Possess working experience for 7 years in a Logistics company with last 3 years in a supervisory capacity
• Hands on operations supervision experience.
•  Should have managed a team of more than 100 people in a courier company before
• Excellent understanding of NTSA regulations on road safety.
• Has excellent understanding of Communication Authority of Kenya (governing body for courier) rules and regulation on courier operations.
• Understand courier license procedure in Kenya, Uganda, Tanzania and Rwanda.
• Knowledge of current market rates in courier especially weight and volume (CBM).
• Understand the road network and condition so as to know where we can send our parcel trucks.
• Possess good understanding of cross border regulations and requirement on movement of cargo.
• Experienced in general vehicle maintenance and operations costs