Floor Service Supervisor at Tamarind Group

Responsibilities

• Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Conduct pre-shift meeting with staff and review all information pertinent to the day’s business.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
• Prepare weekly work schedules in accordance with staffing guidelines and labour forecasts. Adjust schedules throughout the week to meet the business demands.
• Ensure that staff report to work as scheduled. Document any late or absent employees.
• Address customer inquiries and complaints.
• Handle complaints, conflicts, questions and suggestions from F and B employees.
• Coordinate music selection and entertainment, ensuring correct volume and appropriateness to clientele.
• Inspect grooming and attire of staff and rectify any deficiencies.
• Any other duty assigned from time to time.

Qualifications

Required skills and Competencies

• Diploma in Hotel Management course
• At least 2 -3 years of experience in a busy restaurant with high-end service standards
• Ability to perform training and coaching of restaurant staff on regular basis
• Great communication skills – Ability to deal with customer complaints
• Good presentation skills
• Attention to details