Results Manager at TransCentury

The Results Manager will be the intellectual and operational lead in their area(s) of responsibility; covering all aspects of the monitoring, evaluation and learning system across TMEA. This will ensure that timely and accurate information is available to TMEA on progress against the achievement of results. As well as ensuring timely reporting of results achieved, the job holder will ensure that: interventions embed sound logic in their design; robust frameworks to monitor and report progress are established; baseline and performance data is regularly collected; and implementation teams are supported to make use of M&E data to reflect on progress and adapt programming to changing conditions. The Results Manager will also play a lead role in ensuring that TMEA maintains its focus as a results-oriented organisation and embeds a learning culture; supporting the capturing and recycling of knowledge into more effective programming. The job holder will manage and mentor a Results Officer supporting that individual to perform their role effectively and meet their personal development objectives.

Responsibilities

Project Design

• Work with programme/project designers in TMEA and its partners to conceptualise the results they seek to achieve through interventions at an early stage of development; capturing this in a results chain, theory of change or similar logic model.
• Advise programme/project designers on the challenges of collecting the data needed to evidence results achieved and the resource implications of such.
• Quality assure the final programme/project design (as in the Project Appraisal Report) to ensure that the defined results offer is consistent with TMEA’s theory of change and aligned with the corporate results framework.

Data Collection

• Work with programme/project leaders to identify data needs and develop appropriate data collection and analysis, tools and processes for data collection in their outcome or cluster area.
• Support programme/project leaders to execute data collection and management plans.
• Quality assure the final data collection processes and deliverables to ensure that they will: reach the intended targets; employ an appropriate sampling methodology; collect the data of interest to TMEA; and are properly budgeted.

Monitoring & Reporting

• Support programme/project leaders to establish realistic milestones and targets in their outcome or cluster area (with reference to TMEA’s Impact Model where necessary).
• Ensure that data is available to regularly report on the indicators in the Results Manager’s area of responsibility (outcome or cluster area).
• Ensure that the indicators in the TMEA results framework are updated with actuals on at least an annual basis.
• Support programme/project leaders to develop monitoring plans and logical frameworks (log frames) which capture the data required to report on project performance.
• Oversee the analysis, verification and management of data to report project/programme level results using TMEA’s Management Information System (MIS) or its successor system, TRIMS.

Supporting Adaptive Management

• Lead the facilitation of quarterly strategic reviews with implementation teams to discuss: progress against milestones detailed in the results framework; learning gained through implementation; knowledge that should be captured and shared; and changes that need to be made to programme/project design or implementation.
• Work with the Results Officer to generate the M&E data required to inform the quarterly strategic review meetings.
• Initiate discussions on changing or dropping indicators in the programme/project monitoring plans which are not generating the quality of data envisaged.
• Liaise with the Director, Research and the Manager, Knowledge Management to capture the learning gained through the quarterly strategic reviews in TMEA’s knowledge management system.

M&E Capacity Building

• Lead the development and delivery of M&E training designed to enhance TMEA staff and partners’ ability to engage in effective M&E.
• Develop and maintain accurate and easy-to-learn guidance for staff and partners on various aspects of M&E (reporting guidelines, helpful hint notes, evaluation guidelines, etc).
• Play a lead role in sharing TMEA’s experience of operating a complex M&E system with a wider community of practice, with the aim of improving the profession.

Evaluation

• Undertake internal evaluation of programmes and projects in the Manager’s outcome or cluster area; feeding learning back to programmes on how results achievement can be strengthened.
• Support programme/project leaders to develop terms of reference for the independent evaluation of interventions in their outcome or cluster area and participate in the evaluation consultant recruitment process.
• Quality assure the final evaluation design to ensure that it will answer the questions posed by TMEA and do so in a rigorous and unbiased way.
• Quality assure the key deliverables in independent evaluations commissioned by TMEA ensuring that the outputs match the organisation’s required standards; feedback areas for improvement to external providers.
• Play a lead role in liaising with any supplier commissioned by donors to undertake an independent evaluation or annual review of TMEA, providing them with the information required in the Manager’s outcome or cluster area.
• Support programme/project teams to prepare for independent evaluation or annual reviews through ensuring all required data and documentation is in place and ready to be shared.

Communications

• Support TMEA’s Communications team to develop messaging and campaigns to disseminate the development results that the organisation has achieved.
• Propose innovative ways to present TMEA results data in the Results Manager’s outcome or cluster area including new analyses, data visualisations and/or use of infographics.

Management

• Ensure the Results Officer reporting to the Manager is supported to effectively deliver the responsibilities in their job description.
• Undertake quarterly and annual performance appraisals as required, providing encouragement and constructive feedback on developmental areas.
• Act as a leader and role model to junior members of the Results team promoting and adhering to TMEA’s core values and ensuring compliance with organisational policies and procedures.
• Liaise with START colleagues in Organisational Performance, Knowledge Management, Research and Impact, Sustainable Inclusive Trade and Communications to assist them in achieving their specific objectives and the wider shared objectives of START.

The job holder is further expected to promote and adhere to TMEA’s core values and ensure compliance with organisational policies and procedures. The job holder will:

• Maintain zero tolerance to bribery, fraud and corruption, and ensure the immediate reporting of any corruption or suspect behaviour that threatens TMEA’s reputation.
• Apply the highest standards of controls and risk management practices and behaviours and embed a positive risk and control culture.
• Demonstrate prudence, sound judgement and appropriate and timely escalations in management of all types of risk (including fraud risk) applicable to the role.
• Understand and comply with the relevant end-to-end processes including applicable risks and controls.
• Seek to identify, understand and escalate risk events/incidents/ issues on a timely basis focusing on fixing root-causes and taking ownership of identified mitigating actions.
• Complete all relevant mandatory trainings within the stipulated timelines.

Qualifications

Academic and professional qualifications

• An undergraduate degree in a relevant discipline such as: International Development; Social Sciences; Political Science; Economics; Public or Business Administration/Management.
• OR a relevant post-graduate degree in a relevant discipline such as: International Development; Social Sciences; Political Science; Economics; Public or Business Administration/Management.
• Professional training in monitoring and evaluation is essential.

Work experience

• At least ten years’ (or eight years’ with a post-graduate degree) relevant experience in supporting development organisations in East Africa with the design and implementation of M&E systems. This should include at least three years’ of relevant management experience.

The role holder will also be expected to have experience of

• Working with a range of internal and external stakeholders to broker solutions to complex problems.
• Project and programme reporting.
• Project management and administration.

Technical skills and behavioural competencies

• Ability to lead a technical area including the management of staff.
• Ability to facilitate workshops and group discussions on technical subjects with diverse participants.
• Demonstrated skills in quantitative and qualitative data collection, analysis and quality assurance.
• Knowledge of different M&E approaches and methods, their strengths and weaknesses.
• Excellent written and oral communication skills.
• Proficiency in verbal and written English.
• Excellent team-working and inter-personal skills with the ability to build good working relationships.
• Strong planning and organising skills, ability to prioritise, pay attention to detail and work on own initiative.
• Proficiency in MS Office applications.
• Positive attitude with a drive to succeed and overcome setbacks.