Food and Beverage Sales Executive at Kempinski Hotels

Job Details

As a Sales Executive - Food & Beverage, maximize business opportunities in your specific area of responsibility under the general guidance of the Director of Food & Beverage, identify sales opportunities, up sells the various outlets in Villa Rosa Kempinski by establishing contact and developing relationships with prospects and recommending solutions.

Work closely with the Sales & Marketing Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions. He or she will be required to provide feedback to the Director of Food & Beverage on changing market conditions, reviews direct competition and conduct regular research to identify new selling strategies

Main Responsibilities

• Solicit existing and potential customers and follow up established accounts on regular basis by phone, by correspondence or by personal contact.
• Generate new and maintain existing customer relationships through various sales activities
• Create awareness of the hotel Food and Beverage outlets through face-to-face sales calls, telephone calls, entertainment, site inspections to all existing and potential accounts
• Follow up on lost business and bring information about them to the knowledge of the department superior.
• Follow the F&B results and propose corrective actions if needed.
• Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
• When necessary, handle the group and individual reservation requests personally.
• Participate preparing the F&B action plans, attending sales meetings, developing new ideas such as special packages, programs, promotional activities undertaken by sales department and F&B.
• Take part in sales training programs, trade fairs / shows, sales blitzes and fam trips assigned by the Director of Sales / Director of Sales & Marketing.
• Keep themselves updated with the latest developments in the hotel including all activities, promotions, rates of the Hotel and the other chain hotels.
• Keep department superiors informed of all changes in the customer profile.
• Prepare reports of each sales calls covering information about the company, their comments, requirements, complaints, of their customers etc...
• Accomplish any additional work assigned by Department head in the time frame required.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Qualifications

• University/College/Tertiary level education required.
• Previous experience in luxury hotels is required.
• 3 years’ experience in Group & Event or Sales.
• Experience in a similar role and proven track record may be considered in lieu of specialised education.
• 2 Years’ experience in Food and Beverage operations.
• Excellent communication skills.
• Knowledge and experience in the use of Opera.
• Knowledge in a foreign language will be a distinct advantage.
• Presentable, well-spoken individual.
• Pleasant and outgoing personality.
• Fluent speech skills.
• Ability to remain calm and composed under pressure.