Fulfilment Motorbike Rider at Twiga Foods

Job Description

The job holder is responsible for the timely and accurate delivery of customer orders by use of a motorbike whilst upholding excellent level of customer service and after-sales support for maximum customer satisfaction in line with the Twiga Way of selling and the organizational strategic aspiration.

Responsibilities 

• Order Fulfilment:  Deliver customers’ orders in a timely and accurate manner by ensuring adherence to delivery manifest.
• Customer Relationship Management: Manage customer experience in liaison with the presales sales representative by ensuring a flawless and timely execution of promises made to the vendors regarding product delivery to drive sales volumes and maintain healthy mutual relationship between Twiga foods and the customers.
• Account Management: Ensure that the collections for the day are tallying with orders placed, delivered and the reconciliations done on daily basis to ensure alignment with other departments for performance tracking
• Proper Resource Utilization: Efficiently use company resources to ensure optimal returns for the Company. This includes ensuring that the motorbike, DMS handsets and other assets as may be allocated are in proper working conditions and available for inspection should the need arise.

Qualifications

• Valid Driving license endorsed classes; BCE & FG
• At least 3 years driving experience
• At least 3 years work experience in a similar capacity in the FMCG industry
• Valid certificate of good conduct

Competencies and Attributes

• Excellent communication and negotiation skills
• Attention to detail
• Customer Focus
• Planning and organizing skills
• Negotiation skills
• Proven integrity, transparency and accountability