Debt Collection Agent at 4G Capital

Responsibilities 

• Ensure all work queues are acted upon.
• Contact defaulting customers by calling and visiting them with an aim of negotiating settlement of the arrears
• Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
• Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G policies.
• Achieve the monthly collection targets.
• Identify and escalate deceased or disabled customers to collections management for review or collection termination.
• Perform field visits and submit reports/action plans to recover debt.
• Work closely with the units and the call centre on the bad debt portfolio

Other duties include:

• Conduct field visit assessment before visiting the market areas.
• Manage relationships with local authorities and Security Officers.
• Plan and organize field collection drives across all branches.
• Flag BFCs to be forwarded to the EDC for action

Requirements

• 2 years’ work experience in debt collection
• Experience in microfinance, bank or any financial institution
• A good level of general education- Diploma or degree
• Computer literacy
• Education background in sales/Marketing

Key Competencies

• Customer Handling
• Sales and Business Development
• Enforcement of contract and repayment obligations
• Administrative Support
• General support to all tasks
• Communications
• Small Branch Operations
• Information Collection

Personal Attributes

• Integrity and ability to work in consumer finance
• High Motivation
• Self starter-functional problem solver
• Process discipline- Ability to follow SOPs
• Ideal candidate should possess strong negotiation and persuasion skills

Disclaimer: 4th Generation Capital does not charge any kind of fee at whichever stage of the recruitment process and does not act through recruitment agents.