Branch Manager at World Courier

Position Summary

Reporting to the Managing Director, World Courier South Africa the Branch Manager will responsible for the day to day management of the Nairobi office.

Primary Duties and Responsibilities

• Develop and execute the Sales Strategy for Kenya in line with global/regional sales strategy, in cooperation with ZA Sales team
• Maintain and further strengthen relationships with our existing customers by gaining new business
• Develop and acquire new business with new customers
• Plans and directs Sales Force activities to maximize profit from all segments of the market
• Lead and develop the local team in Nairobi
• Budget, forecast and monitor branch figures (local P&L) including management of local debtors & creditors
• Work with multi-functional offices to guide development of solutions to customers
• Ensure operational standards as per WC’s set of KPI’s
• Ensure timely and accurate update of WC’s relevant systems such as World Star, Sales Force, Combinado, Nova, Jetstream, Dash, Cold Stream, etc.
• Ensure delivery of weekly, monthly, yearly report
• Manage and contract local suppliers and partners like trucking companies, Airlines, dry ice suppliers, etc.
• Manage a team of 2 staff (Driver & Ops Agent)
• Handling of service deviation as well as CAPA and compliant managers
• Ensure all training and compliance completed
• Monitor and document all Health and Safety training
• Responsible for  CAA compliance
• Ensure office infrastructure is maintained, especially IT
• Management of Health & Safety programme in association with QA and Ops Manager SA/H&S Regional Director in accordance with legal H&S requirements
• Adhere to local CAA requirements
• Accountable for building defects, must report to the landlord
• Responsible for all quality related matters
• Assessment of quality related activities/non-conformances on local level
• Assess and manage compliance with local regulatory and World Courier internal guidelines
• Assist with the qualification, set up and maintenance of the RFCA units
• Manage the preparation and sign off of agreements with vendors/suppliers on local level
• Manage on site preparation for internal and external audits in close cooperation with the Local Quality Coordinator
• Accompany audits and coordinate the preparation of audit response in close cooperation with the Local Quality Coordinator; follow up on pending audit observations
• Coordinate local CAPA, Change Management and Risk Management activities
• Keep office legally compliant with all local and company requirements
• Ensure that extra charges for all jobs are captured before being sent for invoicing
• Required to travel nationally and internationally
• Adherence to IS 9001 and 14001

Candidate Requirements

• 3-5 years experience within logistics, preferably in specialty and/or healthcare industry
• Grade 12
• Degree/dip in Business Admin/logistics/Sales would be an advantage
• Drivers license
• No criminal record
• Able to work over weekends if needed
• Experience with client liaison.
• Ability to learn and apply procedures and instructions.
• Ability to take on projects at the request of management.
• Good communication skills, both verbally and written.
• Good computer skills.
• Flexible attitude for working shifts and last minute coverage.
• High attention to detail.
• Ability to work as part of a team and independently.

If you feel your experience meets this qualification and you are looking for an exciting position at a global industry leader, please apply and include an up to date copy of your CV, cover letter and desired remuneration package. The deadline for applications is 25th October 2019.