Acquiring Manager at Family Bank Ltd

Job Purpose: 

• The Acquiring Manager is responsible for driving the growth of the Bank’s merchant acquiring business by acquiring new merchants, managing the end-to-end merchant lifecycle, and optimizing revenue across POS and e-commerce channels. The role ensures delivery of secure, seamless payment acceptance solutions while developing strategies, partnerships, and products that strengthen the Bank’s competitive position in digital payments 

Key Responsibilities: 
Strategy Development & Business Growth  

• Develop and execute the Bank’s merchant acquiring strategy (POS & e-commerce). 
• Create and enhance the product roadmap and value propositions. 
• Conduct continuous market and competitive analysis to identify trends and opportunities. 
• Pursue new partnerships, channels, and business opportunities to drive portfolio expansion. 

Merchant Lifecycle & Revenue Management 

• Manage the end-to-end merchant lifecycle, including digital solutions deployment. 
• Prospect, acquire, and grow key merchant accounts. 
• Drive acquiring revenue through optimized pricing, fee structures, and transaction performance. 
• Ensure merchant contracts and pricing comply with Bank policies. 
• Improve merchant conversions, optimize e-commerce experiences, and enhance affiliate distribution 

Operations, Risk & Governance  

• Collaborate with IT, Risk, Compliance, Finance, and vendors to ensure secure and compliant merchant experiences. 
• Lead user testing (UAT), quality assurance, and solution validation for new initiatives. 
• Provide expert advisory on e-commerce platforms, digital payments, and acquiring technologies. 

Stakeholder Engagement & Enablement  

• Work closely with business units and product teams to deliver digital collection and payment solutions. 
• Build strong value-based relationships with merchants and partners. 
• Deliver training, product awareness, and support to internal and external stakeholders 

The Person:  
The ideal candidate must possess the following:  
Qualifications 

• Bachelor’s degree in business administration, Finance, Information Technology, Operations Management, or a related field.  
• 3–5 years of progressive experience in product development and product management within a banking, payments, or financial services environment.  
• At least 3 years’ hands-on experience across Payments, Digital Banking, Cash Management, or Ecosystem Banking.  
• Proven experience managing card products (credit, debit, and/or prepaid) within a regulated financial institution.  
• Strong understanding of digital payment services, card products, emerging payment technologies, API integrations, and payment processing ecosystems. 
• Solid knowledge of card payment lifecycles, card schemes, merchant acquiring, and end-to-end payment operations.  
• HR Department Doc.   
• Sound working knowledge of the Banking Act and Central Bank of Kenya (CBK) prudential guidelines.  
• Demonstrated ability to understand merchant and customer needs and translate market and industry trends into commercially viable product solutions.  
• Strong execution, analytical, and problem-solving skills with a high degree of accuracy and attention to detail.  
• Excellent interpersonal and communication skills, with the ability to build effective relationships across all organizational levels.  
• Proven people management capability, including team leadership, coaching, motivation, and performance management.  
• Results-oriented mindset with the ability to manage multiple initiatives concurrently while balancing operational, regulatory, and risk considerations. 

Key Competencies and Attributes 

• Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines, high levels of 
• professionalism and professional development.  
• Excellent people management skills, team motivation and leadership competence. 
• Candidate should be able to work regionally. 
• Good negotiation skills. 
• Good listening skills. 
• Pleasant and able to relate well in diverse social set ups and teams. 
• Upholds high standard of Professionalism, integrity and respect for others.