Banking Roles at Family Bank Ltd

Job Purpose:

• The Manager will lead agribusiness division, driving the bank’s mission to empower sustainable agricultural development across Kenya. This role involves overseeing a diverse portfolio that includes smallholder farmers, dairy cooperatives, Agri-SMEs, and climate-smart agriculture initiatives. The incumbent will be responsible for strategic leadership, product innovation, risk management, and stakeholder engagement to enhance the bank’s impact in the agricultural sector. 

Key Responsibilities: 

• Strategic Leadership: Develop and execute the bank’s agribusiness strategy, aligning with corporate goals and market dynamics. 
• Portfolio Management: Oversee a diverse agribusiness portfolio, including dairy, horticulture, livestock, and renewable energy for agriculture. 
• Sustainable Financing: Lead initiatives to provide affordable credit to agribusinesses, focusing on climate resilience and eco-friendly practices. 
• Partnership Development: Forge and maintain strategic partnerships with development organizations, 
• government agencies, and industry stakeholders. 
• Product Innovation: Spearhead the development of tailored financial products that address the unique needs of agribusinesses. 
• Risk Management: Implement robust risk assessment frameworks to ensure portfolio quality and compliance with environmental and social standards. 
• Team Leadership: Lead, mentor, and develop a high-performing agribusiness team, fostering a culture of excellence and innovation. 
• Market Intelligence: Monitor industry trends, policy changes, and technological advancements to inform strategic decisions. 

Qualifications & Experience: 

• Educational Background: Bachelor’s degree in agriculture, Agribusiness, Finance, or a related field. 
• A master’s degree is an added advantage. 
• Professional Experience: Minimum of 10 years in banking or financial services, with at least 5 years in agribusiness financing or related sectors. 
• Sector Expertise: Deep understanding of agricultural value chains, climate-smart agriculture, and rural finance. 
• Leadership Skills: Proven track record in leading teams and managing cross-functional projects. 
• Communication Skills: Strong interpersonal and communication skills, with the ability to engage diverse stakeholders. 
• HR Department Doc 

Key Competencies: 

• Strategic Thinking: Ability to develop and implement long-term strategies that drive growth and impact. 
• Financial Acumen: Expertise in financial analysis, credit risk assessment, and portfolio management. 
• Innovation: Capacity to introduce innovative solutions that address sector challenges. 
• Stakeholder Engagement: Skilled in building and maintaining relationships with internal and external partners. 
• Adaptability: Ability to navigate and lead in a dynamic and evolving agricultural landscape. 

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Job Purpose: 

• The Acquiring Manager is responsible for driving the growth of the Bank’s merchant acquiring business by acquiring new merchants, managing the end-to-end merchant lifecycle, and optimizing revenue across POS and e-commerce channels. The role ensures delivery of secure, seamless payment acceptance solutions while developing strategies, partnerships, and products that strengthen the Bank’s competitive position in digital payments 

Key Responsibilities: 
Strategy Development & Business Growth  

• Develop and execute the Bank’s merchant acquiring strategy (POS & e-commerce). 
• Create and enhance the product roadmap and value propositions. 
• Conduct continuous market and competitive analysis to identify trends and opportunities. 
• Pursue new partnerships, channels, and business opportunities to drive portfolio expansion. 

Merchant Lifecycle & Revenue Management 

• Manage the end-to-end merchant lifecycle, including digital solutions deployment. 
• Prospect, acquire, and grow key merchant accounts. 
• Drive acquiring revenue through optimized pricing, fee structures, and transaction performance. 
• Ensure merchant contracts and pricing comply with Bank policies. 
• Improve merchant conversions, optimize e-commerce experiences, and enhance affiliate distribution 

Operations, Risk & Governance  

• Collaborate with IT, Risk, Compliance, Finance, and vendors to ensure secure and compliant merchant experiences. 
• Lead user testing (UAT), quality assurance, and solution validation for new initiatives. 
• Provide expert advisory on e-commerce platforms, digital payments, and acquiring technologies. 

Stakeholder Engagement & Enablement  

• Work closely with business units and product teams to deliver digital collection and payment solutions. 
• Build strong value-based relationships with merchants and partners. 
• Deliver training, product awareness, and support to internal and external stakeholders 

The Person:  
The ideal candidate must possess the following:  
Qualifications 

• Bachelor’s degree in business administration, Finance, Information Technology, Operations Management, or a related field.  
• 3–5 years of progressive experience in product development and product management within a banking, payments, or financial services environment.  
• At least 3 years’ hands-on experience across Payments, Digital Banking, Cash Management, or Ecosystem Banking.  
• Proven experience managing card products (credit, debit, and/or prepaid) within a regulated financial institution.  
• Strong understanding of digital payment services, card products, emerging payment technologies, API integrations, and payment processing ecosystems. 
• Solid knowledge of card payment lifecycles, card schemes, merchant acquiring, and end-to-end payment operations.  
• HR Department Doc.   
• Sound working knowledge of the Banking Act and Central Bank of Kenya (CBK) prudential guidelines.  
• Demonstrated ability to understand merchant and customer needs and translate market and industry trends into commercially viable product solutions.  
• Strong execution, analytical, and problem-solving skills with a high degree of accuracy and attention to detail.  
• Excellent interpersonal and communication skills, with the ability to build effective relationships across all organizational levels.  
• Proven people management capability, including team leadership, coaching, motivation, and performance management.  
• Results-oriented mindset with the ability to manage multiple initiatives concurrently while balancing operational, regulatory, and risk considerations. 

Key Competencies and Attributes 

• Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines, high levels of 
• professionalism and professional development.  
• Excellent people management skills, team motivation and leadership competence. 
• Candidate should be able to work regionally. 
• Good negotiation skills. 
• Good listening skills. 
• Pleasant and able to relate well in diverse social set ups and teams. 
• Upholds high standard of Professionalism, integrity and respect for others.

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Job Purpose: 

• Manage the (Omni-Channel) Internet and the native Mobile App product discovery, design, development, Strategy and Vision 

Key Responsibilities: 

End to product design, development and entire life product lifecycle ownership  

• Administer full digital product lifecycle from discovery to optimization.  
• Develop product strategy, design solution process and experience architecture analyse customer journeys, conduct UX research and competitive audits, prepare 
• Submit concept papers and business cases, secure stakeholder buy in, design UX baselines, review and audit developments 
• Undertake functional & design QA, evaluate test results, authorize production readiness, organize Go To 
• Market plans, guide launch execution, conduct post-launch UX audits, analyse performance data, and orchestrate iteration cycles. 

Digital Product Governance and Change Control 

• Prepare, review and submit CAB documentation for projects without PMs.  
• Defend change requests at Advisory Board known as CAB. 
• Verify scope alignment to strategy. Examine risk impacts. Authorize change deployments. Audit implementation compliance. 

Parallel Initiative Oversight and Digitization Lead  

• Analyse cross functional digitization initiatives impacting Internet & Mobile Banking. 
• Design channel requirements, evaluate development dependencies, review BRDs, FRDs and SRS guide solution alignment with enterprise architecture 
• Delegate tasks to SMEs, monitor change lifecycle, authorize deployment readiness, and verify delivery against scope. 

Multi-Stakeholder Orchestration and risk Engagement  

• Review and respond to Risk Assessment Documents and examine regulatory implications.  
• Coordinate IT, Operations, CX, Compliance, Risk & Finance inputs.  
• Administer cross functional alignment meetings. Evaluate mitigation controls. Submit responses to auditors and governance forums. 

Stakeholder Buy in and Commercial Alignment 

• Develop and present business cases to Transformation, Retail, Corporate, Finance, Marketing, Products, CX, IT and Operations.  
• Analyse revenue impact and cost implications. Guides offer advisory on commercial viability discussions. 
• Negotiate feature prioritization. Secure cross-functional approvals. 

Budget Review and Cost Governance 

• Review vendor costing proposals.  
• Analyse digital investment budgets for Internet and Omnichannel experience strategy. Examine ROI projections.  
• Recommend budget approvals to the Head of DFS. Monitor project-related expenditure.  
• Verify cost alignment with business case.  
• Evaluate pricing impacts on channel profitability. 

Key Enterprise Projects Requirements and Implementation 

• Review and analyse and recommend corporate pricing concession requests for Online Banking Customers and examine customer profitability.  
• Authorize first line approvals within mandate. Submit and facilitate escalations. Verify compliance with pricing policy.  
• Guide Relationship Managers on digital pricing structures 
• Performance Monitoring and Channel Analytics 
• Analyse transaction trends, customer behaviour, adoption rates and drop offs and advise the business on opportunity areas. 
• Review channel KPIs. Evaluate revenue contribution. Audit service availability metrics.  
• Develop performance reports for management. Recommend optimization strategies. 

UX Design Leadership and Enterprise Digital Experience Governance 

• Lead and administer UX design standards across Omni-Channel platforms, primary mobile and web-based banking platforms. 
• Develop and enforce enterprise UX baselines and design systems.  
• Conduct UX audits across key enterprise projects including Core Banking, CRM implementations, Chatbot deployments, and process digitization initiatives.  
• Review and approve customer journey maps, wireframes and prototypes.  
• Analyze usability risks during system quality assurance. Evaluate cross-channel experience consistency 
• Web, Mobile, Self-Service, Guide IT, vendors and project teams on customer-centric design principles.  
• Implementation of usability audits and recommend optimization interventions. 

The ideal candidate must possess the following:  

Qualifications and experience 

• Bachelor’s Degree Business, Finance or related field. 
• MBA or master’s degree in design or project management is preferred. 
• Certifications in Product Management, Agile, UX, ITIL or Project Management are advantageous. 
• Membership in recognized product design professional bodies 
• 8 to 12 years in digital banking or fintech 
• Minimum 3 years in Digital Banking leadership. 
• Proven experience in Core Banking, CRM, Chatbot and enterprise digitization projects and mobile banking /internet banking change life cycle. 
• Demonstrated ownership of digital products, governance forums and commercial performance. 
• Prior Experience with Cooperate Banking payment and collection services 

Key Competencies and Attributes 

• Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines, high levels of 
• professionalism and professional development.  
• Excellent people management skills, team motivation and leadership competence. 
• Candidate should be able to work regionally. 
• Good negotiation skills. 
• Good listening skills. 
• Pleasant and able to relate well in diverse social set ups and teams. 
• Upholds high standard of Professionalism, integrity and respect for others.

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Job Purpose:

• The Product Manager – Assets is responsible for the end-to-end management, growth, profitability, competitiveness, and lifecycle optimization of the bank’s asset products portfolio, including retail, SME, commercial and corporate lending solutions. The role drives product innovation, pricing strategy, portfolio performance, and customer value proposition. 

Key Responsibilities: 

• Product Strategy & Portfolio Management Develop and execute asset product strategies aligned to the bank's growth and risk appetite, managing the full product lifecycle across target segments (Retail, SME, Corporate, Commercial). Identify market gaps, develop innovative lending solutions, and monitor portfolio quality. Develop relevant internal and external product campaigns. 
• Commercial Performance & Profitability Own asset product P&L and portfolio performance. Design pricing, interest and fee strategies, and recommend adjustments to optimize profitability and competitiveness. 
• Market Intelligence & Innovation Conduct competitor benchmarking and market analysis to identify new revenue streams. Lead development of differentiated propositions, including digital and automated lending products. 
• Risk, Compliance & Governance Ensure product structures align with credit policy, risk appetite and regulatory/governance frameworks. Support business teams in structuring lending programs. Drive product knowledge campaigns and maintain relevant internal governance records and standards. 
• Stakeholder Collaboration- Work closely with Credit, Risk, Legal, Operations, Finance and 
• Technology teams. Support Sales teams with product training, tools and technical guidance. Partner with Marketing to support product campaigns and launches. 
• Performance Analytics & Reporting- Develop product dashboards and portfolio performance reports. 
• Monitor portfolio quality indicators and recommend interventions. Provide data insights to support decision making and strategy refinement. 

Academic & Professional Qualifications 

• Bachelor’s degree in finance, Economics, Banking, Business, Statistics or related field 
• Master’s degree in MBA, Finance or Strategy is an added advantage 
• Professional certifications such as CPA, CFA, ACCA, FRM, or equivalent are desirable 
• Professional banking qualification (AKIB or equivalent) is an added advantage 
• Certification in Product Management, Digital Banking or Credit Risk is desirable 

Experience Requirements 

• Minimum 7–10 years banking experience 
• At least 4–5 years in lending product management, credit, or portfolio management 
• Proven experience managing lending products or credit portfolios 
• Experience in multi-segment banking (Retail, SME, Corporate) preferred 
• Demonstrated experience launching or optimizing lending products 
• Exposure to digital lending and automation initiatives is an added advantage

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Job Purpose:

• The Product Manager – Liabilities is responsible for the strategic development, management, optimization and commercialization of the bank’s liabilities product portfolio including deposits, transactional accounts, savings solutions, term deposits and structured liability products. The role drives deposit growth, funding diversification, product competitiveness, customer value proposition and profitability while ensuring compliance, operational efficiency and digital enablement in support of the bank’s transition to Tier-1 status. 
• This role is critical to the bank’s transformation because it: Strengthens the bank’s funding base Reduces cost of funds Improves liquidity position Enhances competitive positioning Enables sustainable balance sheet growth 

Key Responsibilities: 
Product Strategy & Portfolio Leadership 

• Develop and execute liability product strategies aligned to funding, liquidity and growth objectives. 
• Manage the full product lifecycle from concept to launch, enhancement and rationalization. 
• Design segment-specific deposit propositions for Retail, SME, Commercial and Corporate markets. 
• Identify market opportunities for innovative deposit solutions. 

Deposit Growth & Commercial Performance 

• Drive growth in deposit volumes, mix quality and cost of funds optimization. 
• Develop pricing strategies and interest rate structures aligned to market dynamics. 
• Monitor portfolio performance and recommend tactical interventions. 
• Partner with business units to achieve deposit mobilization targets. 

Innovation & Digital Enablement 

• Design digitally enabled deposit products and onboarding journeys. 
• Collaborate with Technology and Digital teams to enhance product accessibility. 
• Support automation of account opening, servicing and cross-selling journeys. 
• Develop ecosystem-linked deposit solutions. 

Market Intelligence & Competitive Positioning 

• Conduct competitor benchmarking and market research. 
• Monitor trends in funding markets and customer preferences. 
• Recommend enhancements to maintain product competitiveness. 

Governance, Risk & Compliance 

• Ensure product structures comply with regulatory requirements and internal policies. 
• Maintain up-to-date product documentation and pricing frameworks. 
• Support product approval processes and governance committees. 
• Monitor compliance and audit findings relating to liability products. 

Stakeholder Collaboration 

• Work closely with Treasury, Finance, Risk, Operations, Technology Sales and other relevant teams. 
• Provide technical support and training to business teams. 
• Support marketing initiatives and product campaigns. 

Performance Analytics & Reporting 

• Develop dashboards tracking product uptake, profitability and mix. 
• Monitor funding concentration, deposit stability and behavioral trends. 
• Provide insights into decision making and strategy refinement. 

Academic & Professional Qualifications 

• Bachelor’s degree in Finance, Economics, Banking, Business, Statistics or related field 
• Master’s degree in MBA, Finance or Strategy is an added advantage 
• Professional certification such as CPA, ACCA, CFA, ACT, or equivalent is desirable 
• Professional banking qualification (AKIB or equivalent) is an added advantage 
• Certification in Product Management or Digital Banking is desirable 

Experience Requirements 

• Minimum 7–10 years banking experience 
• At least 4–5 years’ experience in liabilities product management, treasury, deposits or funding 
• Proven experience managing deposit products or funding portfolios 
• Exposure to multi-segment banking environments (Retail, SME, Corporate) 
• Demonstrated experience launching or optimizing liability products 
• Experience with digital banking channels preferred 

Competencies/Attributes: 

• Commercially driven and performance-oriented 
• Strong in analytics and financial interpretation 
• Digitally aware and innovation-focused 
• Detail-oriented and disciplined 
• Collaborative and influential 
• Execution-focused

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Job Purpose:

• The role holder will be responsible for business growth within Public Sector Banking Commercial Division through business acquisition of new business and portfolio growth. He/she will also be required to implement the Public Sector Banking Business Development initiatives within the Government and Institutional Banking Unit, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional customer experience and efficiencies. 

Key Responsibilities: 

• Develop business opportunities and monitor business activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.  
• Provide input and recommendations to the Public Sector short- and long-term strategy in a bid to grow the wallet share and maximize revenue for the department 
• Making regular customer visits to contacts at Treasury, parastatals, government ministries and donor/developmental agencies with a view to obtaining opto-date information on priority projects and funding sources. 
• Identify opportunities for growth and new business acquisition through market research, analysis and networking. 
• Develop a target market database of clients in the Bank’s desired industries/sectors, have well defined call objectives and drive a robust calling program that will generate sales and business for the Bank. 
• Act as liaison between clients and internal operations team to timely and effectively understand and provide all types of banking products including but not limited to deposits, loans, trade finances and remittance for the clients. 
• Develop a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy. 
• Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.  
• Develop a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate lending, trade finance, deposit and cash management business from existing and new customers in line with the target market segments for the bank. 
• Ensure day-to-day client relationship management and engagement with customers to foster a good and lasting business partnership of the customer and the Bank 
• Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks’ distinctive capabilities to drive value. 
• Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners. 
• Build the Family Bank Brand to ensure that the bank is top of mind as an enterprise bank. 
• Strategic product development by continuously developing and refining the banks’ products. 
• Gather insights and provide recommendations that position the bank as a preferred bank for public Sector clients. 
• Ensure full compliance with the Central Bank of Kenya guidelines and appropriate provisions of the Banking Act. 
• Facilitate and collect all clients’ required documents for application of banking facilities to verify their eligibility. 
• Solicit, build and maintain new and existing clients in accordance with the guidelines stated in the 
• Public Sector Banking policies and procedures to ensure sustainable and secure deposit and loan portfolios. 
• Discuss credit-related issues and loan packaging to provide sound financial advice and tailored solutions for the clients as well as to take the opportunity to cross-sell other banking products. 
• Conduct financial analysis and interpret applicants’ financial status, credit, property evaluations, repayment capacity to determine feasibility of granting loans and other credit facilities. 
• Prepare and execute contractual arrangements for loan uptakes and accurately to fulfill clients’ needs and satisfactions 
• Any other official duty as may be assigned by management 

Qualifications & Experience: 

• Bachelor’s degree in commerce/business related field. 
• Strong presentation skill set. 
• Good analytical skills. 
• Highly effective communication and collaboration skills. 
• High level of cooperation with others and is responsive to the banks and team’s needs. 
• AMC/CFT training/knowledge. 

Key Competencies: 

• Proven track record of growing a profitable and sustainable portfolio that delivers to the banks bottom-line; 
• Profound understanding of Public Sector, key competitors and offerings as well as our competitive edges to win quality customers; 
• Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers; 
• Highly effective communicator with excellent interpersonal and motivational skills; 
• Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills; 
• Excellent customer service, client relationship management, communication, negotiation, problem solving and interpersonal skills; 
• Credit evaluation and analysis skills with extensive business insights related to commercial loans. 
• In-depth knowledge of the bank branch operations, rules and regulations, laws, granting loans, and credit risk management.

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Job Purpose:

• Develop and deliver the strategy and roadmap for the assigned products or portfolio of products/CVPs  

Key Responsibilities: 

• Product Portfolio Management and Profitability: Monitor and continuously evaluate assigned products/CVPs for relevance and viability across sales, revenue and operations. Conduct market research and competitor analysis. Partner with business teams to drive profitability, develop new products and improve existing offerings throughout the product lifecycle. 
• Service Delivery: Develop customer lifecycle management frameworks and satisfaction scorecards defining acceptable service standards, run annual customer satisfaction surveys, and foster crossfunctional internal relationships and external partnerships for the assigned products/CVPs 
• Governance: Ensure implementation and regular review of product/CVP guides, maintain a documentary inventory of the portfolio (policies, process maps, business cases and regulatory approvals), and carry out periodic risk and compliance reviews. 
• Training and Product Advocacy: Develop annual marketing/communication plans and campaigns, support product launches with post-launch reviews, produce supporting collateral (fliers, posters, application forms, emailers), and deliver a quarterly training plan with the business. 

Qualifications & Experience: 

• Bachelor’s degree in commerce, business administration, marketing, or related field 
• Five years (5) relevant work experience in product management /retail banking/commercial banking/payments/banking operations or relevant field 
• Demonstrated ability to develop business cases and experience in product launches 
• Experience within financial services industry with a broad understanding of the products of a typical commercial bank and key drivers of value 

Key Competencies: 

• Excellent interpersonal and people engagement skills 
• Business analysis skills 
• Communication and influencing skills 
• Adaptability and ability to work in fluid environment 
• Commercially driven with execution focus 

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Job Purpose:

• The objective of this role is to drive the adoption of the bank’s digital solutions including but not limited to mobile banking among our customers and in the market. The role shall focus on driving the delivery and adoption of the bank’s digital solutions while ensuring they remain relevant and real answers to customers’ daily lifestyle needs.
• The outcome of the role shall be growth on the volume of transactions, deposits, virtual loans offerings uptake and revenues generated through adoption and usage of Digital solutions to assist in the development and execution of Family Bank mobile banking and strategy.  

Key Responsibilities:  

• End to product life product lifecycle ownership- Administer full digital product lifecycle from discovery to optimization. Develop product strategy, design solution process and experience architecture, analyse customer journeys, conduct UX research and competitive audits, prepare and submit concept papers and business cases, secure stakeholder buy in, design UX baselines, review and audit developments, undertake functional & design QA, evaluate test results, authorize production readiness, organize Go To Market plans, guide launch execution, conduct post-launch UX audits, analyse performance data, and orchestrate iteration cycles. 
• Digital Product Governance and Change Control- Prepare, review and submit CAB documentation for projects without PMs. Defend change requests at Advisory Board known as CAB. Verify scope alignment to strategy. Examine risk impacts. Authorize change deployments. Audit implementation compliance. 
• Parallel Initiative Oversight and Digitization Lead- Analyse cross functional digitization initiatives impacting Mobile Banking. Design channel requirements, evaluate development dependencies, review BRDs, FRDs and SRS guide solution alignment with enterprise architecture, delegate tasks to SMEs, monitor change lifecycle, authorize deployment readiness, and verify delivery against scope. 
• Multi-Stakeholder Orchestration and risk Engagement- Review and respond to Risk Assessment 
• Documents. Examine regulatory implications. Coordinate IT, Operations, CX, Compliance, Risk & Finance inputs. Administer cross functional alignment meetings. Evaluate mitigation controls. Submit responses to auditors and governance forums. 
• Stakeholder Buy in and Commercial Alignment- Develop and present business cases to Transformation, Retail, Corporate, Finance, Marketing, Products, CX, IT and Operations. Analyse revenue impact and cost implications. Guide commercial viability discussions. Negotiate feature prioritization. Secure cross-functional approvals. 
• Budget Review and Cost Governance- Review vendor costing proposals. Analyse digital investment budgets. Examine ROI projections. Recommend budget approvals. Monitor project-related expenditure. 
• Verify cost alignment with business case. Evaluate pricing impacts on channel profitability. Key Enterprise Projects Requirements and Implementation- Undertake end to end requirements gathering for core banking, process digitization, integrations and system upgrades. Design channel 
• solution flows. Review technical specifications. Guide UAT. Verify readiness for G Live. Evaluate postimplementation 
• Pricing Governance and Approval Facilitation- Review and analyse and recommend corporate pricing concession requests. Examine customer profitability. Authorize first line approvals within mandate. Submit and facilitate escalations. Verify compliance with pricing policy. Guide Relationship Managers on digital pricing structures. 
• Performance Monitoring and Channel Analytics- Analyse transaction trends, customer behaviour, adoption rates and drop offs and advise the business on opportunity areas. Review channel KPIs. 
• Evaluate revenue contribution. Audit service availability metrics and Develop performance reports for management. Recommend optimization strategies. 

Technical Competencies 

• End to end digital product lifecycle management both Mobile app PesaPap 
• Enterprise UX design leadership and cross channel experience governance. 
• Understanding of Core Banking System Peripherals interactions. 
• Strong understanding of digital architecture, system UI/UX design  
• Risk, compliance and CAB governance management. 
• Budget review, vendor evaluation and digital commercial acumen. 
• Data-driven performance monitoring and channel optimization. 
• Understanding of digital product Process engineering  
• Understand Agile ways of product delivery 
• Behavioral & Leadership Competencies 
• Strategic thinker with enterprise-wide perspective. 
• Strong stakeholder influence and executive presentation skills. 
• Sound commercial judgment and risk-based decision-making. 
• Ability to orchestrate cross-functional initiatives. 
• Analytical, structured and solution oriented. 
• Capable of mentoring teams and driving accountability. 

The ideal candidate must possess the following:   
Qualifications and Experience  

• Bachelor’s Degree Business, Finance or related field. 
• MBA or master’s degree in design or project management is preferred. 
• Certifications in Product Management, Agile, UX, ITIL or Project Management are advantageous. 
• 8 to 12 years in digital banking or fintech 
• Minimum 3 years in Digital Banking leadership. 
• Proven experience in Core Banking, CRM, Chatbot and enterprise digitization projects and mobile banking change life cycle. 
• Demonstrated ownership of digital products, governance forums and commercial performance.

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Job Purpose:

• Overseeing maintenance operations for bank assets and properties, including planning, coordinating and controlling the technical facilities and property maintenance operations of the Bank. 
• Providing cross cutting technical support to branch fit-outs, engineering, security and ICT projects. 

Key Responsibilities: 
Facilities Management Operations 

• Implement preventive maintenance programs for critical systems, to achieve target uptime.  
• Managing vendors and contracts to ensure continuity of services and operational efficiency of installations 
• Liaison with stakeholders to ensure seamless resolution to breakdowns. 
• Conduct and document regular facilities inspections 
• Championing the adoption of automation including Facilities Management Information System (FMIS) 

Budget and Cost Management 

• Develop annual OPEX and CAPEX budgets using historical cost data, lifecycle costing models, and FM benchmark metrics. 
• Utilize ERP and FMIS systems for accurate forecasting and variance analysis. 
• Monitor real-time budget utilization on a monthly basis, carry out variance analysis and implement cost-control interventions. 
• Conduct re-measurement of completed works against BOQs, drawings, and jobcards to identify overstatements, validate quantities, and drive cost savings/cost avoidance 
• Review and approve vendor invoices and job cards by validating rates, quantities, SLAs, PM schedules, and completed works against contracts and technical specifications 
• Evaluate and approve equipment replacement options using Total Cost of Ownership (TCO) models—including lifecycle cost, energy efficiency, maintenance frequency, asset criticality, and expected lifespan. 

Projects Management 

• Provide technical oversight for branch fit-out and office reorganization projects, including design review, coordination with consultants and adherence to building codes 
• Develop project plans and track execution to optimize quality, timelines, and cost performance. 
• Provide cost benefit analysis and benefits for planned projects 
• Oversee project site supervision and quality assurance 

Asset Lifecycle Management 

• Maintain an updated register of both bank-owned and leased assets 
• Track asset performance, repairs costs and develop replacement plans - ensure asset transfer forms are filed and FMIS update 
• Maintain a register of asset warranties and documentation 
• Ensure disposal of assets in line with Bank policy. Conduct asset audits and identify idle assets for repurposing. 

Governance and Compliance 

• Ensure leased and bank-owned facilities are in compliance with regulatory legislation as applies to facilities and property management and for branches. 
• Ensure adherence to policies, procedures and standard operating procedures 
• Address and close issues raised by Audit, Operational Risk and OHS Departments  
• Continuous review and maintain up to date Facilities & Logistics Manuals 

Sustainability 

• Implement initiatives aligning with the Banks ESG frameworks and policy 
• Provide technical support to sustainability initiatives for both hard and soft facilities operations. 
• Champion energy efficiency initiatives including LED upgrade and adoption of solar and cheaper alternative sources of power 
• Review new equipment and installations to ensure conformance to the Bank’s sustainability goals 

Performance Management 

• Cascade BSC and departmental targets and ensure upload to portal 
• Identify relevant training and development programs and recommend for attendance 
• Carry out coaching and mentoring sessions and performance management reviews 

Academic Qualifications & Experience 

• Bachelor’s degree in Electrical/Mechanical Engineering 
• Facilities Management Certification 
• Project Management Training 

Experience Requirements 

• 5 years’ total experience 

Key Competencies: 

• Technical Expertise: Strong understanding of building systems, facilities operations, maintenance 
• schedules, and statutory requirements. 
• Lease Negotiation: Excellent negotiation skills and commercial awareness to manage lease terms effectively. 
• Attention to Detail: Strong focus on documentation, regulatory compliance, and data accuracy. 
• Problem Solving: Proactive approach to addressing issues and resolving disputes. 
• IT Proficiency: Familiarity with facilities management software (e.g., CAFM systems), MS Office, and lease management tools.