Admin and Operations Assistant at Nani Employee Leasing Company (Nani EL)

• Nani Employee Leasing Company Limited is seeking a highly organized and proactive Administrative & Operations Assistant stationed at Nairobi office to support internal operations, client onboarding, and administrative tasks in an E-mobility Company. This role will involve coordinating day-to-day office activities, assisting with clients registrations on our platform, supporting operational workflows, and occasionally handling logistics that may require driving. The ideal candidate should be detail-oriented, tech-savvy, and possess a valid driver’s license to facilitate smooth execution of tasks.

Key Responsibilities:

Administrative Support

• Manage office communications, schedules, and document filing.
• Handle inquiries from clients, partners, and team members professionally.
• Maintain and update company records, databases, and internal documentation.
• Assist in procurement processes, coordinating with vendors and suppliers.

Client Onboarding & Platform Support

• Guide and onboard new clients onto the Company platform, ensuring a seamless registration process.
• Provide training and assistance to clients using the platform.
• Address customer inquiries and escalate technical issues when necessary.
• Maintain accurate client records and generate reports on onboarding progress.

Internal Operations Assistance

• Support daily business operations, including coordinating deliveries, fleet management support, and scheduling maintenance.
• Assist in organizing meetings, preparing reports, and tracking key performance indicators (KPIs).
• Coordinate logistics, including the movement of vehicles, deliveries, and operational supplies.

Driving & Logistics Support

• Occasionally drive company vehicles to assist with operational errands, such as deliveries, pickups, or site visits.
• Ensure compliance with company vehicle policies and organize basic vehicle maintenance checks.

Required Qualifications & Skills:

• Diploma or Bachelor's degree in Business Administration, Operations Management, or a related field.
• 1-3 years of experience in administrative support, operations, or customer service roles.
• Strong organizational skills and attention to detail.
• Proficiency in using office productivity tools (e.g., Microsoft Office, Google Suite).
• Excellent communication skills, both written and verbal.
• Customer service experience, with the ability to onboard and train users on digital platforms.
• Ability to multitask and work in a fast-paced environment.
• Must possess a valid driver’s license and be comfortable driving as part of job duties.

Preferred Qualifications:

• Experience in mobility, logistics, or tech-enabled services is an added advantage.
• Knowledge of CRM systems or fleet management tools.
• Familiarity with last-mile delivery, fleet management, or vehicle logistics.

How to Apply:
Interested candidates should submit their CV and a short cover letter explaining their suitability for the role to hr@nani.co.ke with the subject line “Administrative & Operations Assistant Application and expected Salary. Failure to follow these instructions will result to disqualification. Applications will be reviewed on a rolling basis.