Administrative/Sales/Marketing Associate at Reeds Africa Consult

Job Summary: 

• We are seeking a dynamic and motivated Administrative/Sales/Marketing Associate to join the restaurant. This role is a unique blend of administrative tasks, sales activities, and marketing initiatives, aimed at promoting and enhancing the restaurant's reputation and revenue.

Responsibilities
Administrative Tasks:

• Manage daily office operations, including handling phone calls, emails, and guest inquiries.
• Coordinate reservations, manage seating arrangements, and maintain an organized booking system.
• Assist in inventory management, including ordering and restocking supplies.
• Prepare reports, manage filing systems, and assist in financiarecord-keeping.
• Collaborate with the management team to ensure smooth restaurant operations.

Sales Activities:

• Welcome and engage with guests, ensuring exceptionacustomer service and a positive dining experience.
• Upselrestaurant offerings, such as speciamenus, wine selections, and events.
• Collaborate with the kitchen staff to understand daily specials and recommend them to guests.
• Process customer payments and provide accurate bills, addressing any concerns professionally.

Marketing Initiatives:

• Develop and implement marketing strategies to increase restaurant visibility and attract a diverse clientele.
• Maintain and update the restaurant's sociamedia profiles, including posting engaging content and responding to comments.
• Assist in creating promotionamaterials such as flyers, posters, and online advertisements.
• Collaborate with the marketing team to plan and execute speciaevents and promotions.

Guest Relations:

• Create a welcoming and comfortable atmosphere for guests, ensuring a memorable dining experience.
• Gather feedback from guests and relay it to the management team for continuous improvement.
• Handle guest complaints and concerns with empathy and professionalism, aiming for swift resolutions.

Cross-FunctionaCollaboration:

• Work closely with the culinary and service teams to ensure seamless communication and cooperation.
• Collaborate with the marketing and sales departments to align messaging and promotionaefforts.
• Support the restaurant's overalobjectives by contributing to team meetings and brainstorming sessions.

Qualification & Experience

Education

• High schoodiploma or equivalent (associate's or bachelor's degree in a relevant field is a plus).

Experience

• Proven experience in administrative tasks, customer service, sales, or marketing, preferably in the hospitality industry.
• Proficiency in using office software and sociamedia platforms.

Knowledge, skills and abilities

• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• A passion for fine dining, food, and hospitality.
• Flexibility to work evenings, weekends, and holidays as required.

Qualified candidates are advised to share updated CV to careers@reedsafricaconsult.com by 10th  Septemebr 2023 indicating “Admin/Sales/Marketing” as the subject of the email.