Admissions and Visa Application Support Officer at Corporate Staffing

Key Responsibilities

• Create and maintain accurate and up-to-date applicant records. Create applicant folders for each applicant we are assisting 
• Help applicants prepare the high-quality course and visa applications to increase the probability of the applications having successful outcomes
• Complete and submit high-quality course and visa applications on behalf of applicants
• Liaise with admissions teams and with immigration departments regarding applications and applicants
• Liaise with applicants regarding additional information required, and on matters relating to conditional and unconditional offers
• Manage and deliver exceptional customer service and experience
• Resolving Course Admissions and Visa Application Service Problems
• Oversee the service delivery of all aspects of the Admissions and Visa Application Support Service

Key Qualifications

• Diploma/Degree in Business Related Course 
• At least 2 years of relevant experience in a similar role.
• Demonstrated a high level of computer literacy and proficiency in the production of high-level work using software such as Microsoft Office Applications, and online application portals, with the capability and willingness to learn new software packages as appropriate. 
• Familiar with CRM systems and practices 
• Proven customer support experience 
• Ability to multi-task, prioritize and manage time effectively. 
• Passion for personal development and personal growth 
• Ability to stay calm when customers are stressed or upset.