Assistant Branch Manager - Diani at Gap Recruitment Services Limited

Job Summary:

Our client, a leading retailer in tiles and home improvement products, is seeking a proactive and customer-focused Assistant Manager to join their Diani branch. The role involves driving sales, ensuring excellent customer service, managing inventory, and supporting the store team in achieving overall business objectives.

Key Responsibilities:

• Deliver exceptional customer service by assisting clients in selecting suitable products.
• Drive sales growth through proactive engagement, upselling, and maintaining client relationships.
• Oversee product categories, merchandising, and weekly stock counts to ensure proper stock levels.
• Support the Store Manager in day-to-day operations and team coordination.
• Ensure accurate processing of sales transactions and provide efficient after-sales service.
• Maintain store displays and ensure a pleasant shopping experience for customers.
• Collaborate with colleagues to achieve and exceed sales and service targets.
• Monitor inventory movement and assist with stock replenishment planning.
• Handle customer feedback professionally and resolve issues promptly.

Requirements:

• Bachelors degree or Diploma in Marketing, Business Management, or a related field.
• Proven experience in sales, retail, or customer service of at least 4 years.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Customer-oriented mindset with a positive and proactive attitude.
• Ability to multitask and work effectively in a fast-paced retail environment.
• Willingness to work flexible hours, including weekends and public holidays.
• High level of attention to detail and teamwork spirit.