Assistant Enforcement Officers at Homa-Bay County Water and Sanitation Company Limited

JOB SUMMARY

• The Enforcement / Security Officer will protect the water company’s assets, infrastructure, staff, and customers by preventing illegal connections, vandalism, meter tampering, and water theft.

KEY RESPONSIBILITIES AND DUTIES

• Conduct patrols and inspections of water infrastructure such as pipelines, reservoirs, treatment plants, pump stations, and meter installations.
• Identify, investigate, and report illegal connections, meter tampering, vandalism, and water theft.
• Enforce company regulations, by-laws, and service agreements in a professional and lawful manner.
• Support disconnections and reconnections in line with company policy and legal requirements.
• Provide security at water facilities, offices, and project sites as required.
• Record incidents, collect basic evidence, and prepare reports for management and legal or disciplinary action.
• Work closely with customer service, technical teams, and local authorities when handling enforcement cases.
• Sensitize customers and communities on compliance with water regulations and protection of water infrastructure.
• Respond to security incidents, emergencies, and complaints related to unauthorized access or damage to assets.
• Ensure personal conduct complies with company ethics, safety standards, and human rights principles.

MINIMUM QUALIFICATIONS

• Certificate or Diploma in Security Management, Criminology, Law Enforcement, Public Administration, or a related field.
• Previous experience in security, enforcement, utilities, or community compliance roles is an added advantage.
• Training in basic investigation, evidence handling, or conflict management is an added advantage.
• No criminal record and good standing with relevant authorities (where applicable).

KEY SKILLS AND COMPETENCIES

• Strong integrity and professionalism.
• Good observation, investigation, and reporting skills.
• Ability to handle conflict calmly and respectfully.
• Basic knowledge of laws, by-laws, and compliance procedures.
• Willingness to work flexible hours, including weekends or emergencies when required