Assistant Executive Housekeeper at Fairmont Hotels & Resorts

Job Description

Reporting to the Executive Housekeeper responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Supervise the day-to-day operation of the department to ensure service standards are followed
• Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
• Monitor labor costs while ensuring effective scheduling and department productivity
• Assist with preventative maintenance programs while working with the Chief Engineer
• Address guest concerns and react quickly; logging and notifying proper departments as required
• Manage the departmental budget in a fiscally responsible manner
• Ensure effective communication, including coaching and performance management
• Attend regularly scheduled departmental meetings
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

• Equivalent to a College Degree in Administration of Hotel Management.
• 3 to 5 years experience in a Housekeeping management position, preferably in a 5 star hotel
• Excellent communication and interpersonal skills in English
• Strong management skills and ability to inspire others  
• Able to maintain administrational related in Housekeeping Department and familiar with PMS Opera will be an advantage
• Previous leadership experience required
• Computer literate in Microsoft Window applications required

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps