Open Roles at Fairmont Hotels & Resorts

Job Description

• Consistently offer professional, friendly and engaging service.
• Exceed guest expectations.
• Extensive food, liquor, beer, wine and cocktail knowledge.
• Prepare basic beverages for guest service up to and including basic cocktails.
• Interact with guests in a way that makes them feel special.
• Proper and friendly service when in contact with all guests.
• Comply with liquor laws.
• Maintain accountability, both personal and financial.
• Control bar costs.
• Maintain cleanliness and organization of bar prep area and bar.
• Control cost and waste.
• Close out paper work thoroughly.
• Maintain extensive knowledge of menu, food preparation techniques.
• Be pro-active by assisting co-workers.
• Support and assist Managers.
• Be proficient with all aspects and services of the property.
• Be familiar with all food outlets and amenities within the property.
• Be knowledgeable of general city information as well as hotel history.
• Personal and financial accountability.
• Be an ambassador for the department, the property and the brand.
• Maintain regular and predictable attendance.
• Other duties as assigned.

Qualifications

• Previous customer service experience required preferably in upscale setting.
• Previous bartender experience required.
• Previous point of sale system experience preferred.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable. Can work with minimal supervision.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a small team and independently.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Successful completion of server position training program.
• Must have previous experience serving in a luxury environment.

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting

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Job Description

Reporting to the Executive Housekeeper responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Supervise the day-to-day operation of the department to ensure service standards are followed
• Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
• Monitor labor costs while ensuring effective scheduling and department productivity
• Assist with preventative maintenance programs while working with the Chief Engineer
• Address guest concerns and react quickly; logging and notifying proper departments as required
• Manage the departmental budget in a fiscally responsible manner
• Ensure effective communication, including coaching and performance management
• Attend regularly scheduled departmental meetings
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

• Equivalent to a College Degree in Administration of Hotel Management.
• 3 to 5 years experience in a Housekeeping management position, preferably in a 5 star hotel
• Excellent communication and interpersonal skills in English
• Strong management skills and ability to inspire others  
• Able to maintain administrational related in Housekeeping Department and familiar with PMS Opera will be an advantage
• Previous leadership experience required
• Computer literate in Microsoft Window applications required

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps