Assistant Housekeeper at Salt Lick Safari Lodge

Roles and Responsibilities

• Assist the EHK in overseeing housekeeping operations.
• Help with budgeting, cost control, and maintaining productivity and performance. Support departmental targets, objectives, and work schedules.
• Monitor floor supervisors' performance and guide them to maintain standards and develop operational plans.
• Coordinate with maintenance on guest room repairs and assist with the rooms' ppm schedule.
• Conduct staff performance assessments, guide improvement plans, and prepare pips.
• Evaluate guest feedback and identify training needs with the EHK.
• Monitor supply control to avoid stock outs and maintain budget margins.
• Manage the housekeeping team, promoting growth and performance.
• Ensure staff grooming standards and manage uniform orders with the EHK Ensure team knowledge of room categories and amenities.
• Maintain good communication and staffing levels with the EHK.
• Conduct communication meetings, and generate minutes and action plans.
• Provide regular training, address issues, and assign duties.
• Solve problems and make supervisory decisions.
• Spot check performance, correct deficiencies, and ensure sops compliance.
• Assist other departments as needed.
• Perform any other duties assigned by the EHK.

Qualification and Experience

• Degree or diploma in hospitality management or related field preferred. At least 4 years of experience, including 1 year in a supervisory role, ideally in a lodge or similar facility.
• Proven housekeeping experience with strong problemsolving skills.
• Excellent communication and managerial skills; handson and leadby example approach.
• Commitment to exceptional guest service and passion for hospitality. Ability to offer creative solutions and recommendations.
• Personal integrity, able to excel in demanding environments. Experienced with MC, Opera, PowerPoint, departmental reports, and operational report interpretation.
• Team player who takes initiative and assists others as needed.
• Willing to work rotating shifts, including weekends and public holidays. Meticulous with strong attention to detail and good followup skills.