Associate Special Functions Supervisor at Strathmore University

Basic job summary: 

• The jobholder is responsible for supporting the planning and delivery of catering services for special functions, events, and official ceremonies across the university.
• The Associate Special Functions Supervisor assists in coordinating service staff, organizing logistics, and ensuring high standards of service, cleanliness, and customer satisfaction during special events. 

Duties & Responsibilities: 
Event Support and Coordination 
The key tasks include, but are not limited to: 

• Assist in setting up dining areas, buffet lines, beverage stations, and other service points for events. 
• Ensure that food and beverage services are delivered according to event plans and guest expectations. 
• Work with the Special Functions Supervisor to coordinate event logistics and timelines. 

Supervision of Service Staff 
The key tasks include, but are not limited to: 

• Guide and oversee waitstaff, stewards, and casuals during events and special functions. 
• Provide task briefings and ensure all team members understand event service protocols. 
• Monitor staff conduct, grooming, and adherence to hospitality standards.

Quality Control, Service, and Standards 
The key tasks include, but are not limited to: 

• Ensure food is presented attractively and served at the correct temperature. 
• Maintain cleanliness and orderliness throughout the event area before, during, and after service. 
• Address guest inquiries or minor complaints and escalate issues where necessary. 

Inventory and Equipment Handling 
The key tasks include, but are not limited to: 

• Assist in the setup, transport, and retrieval of catering equipment and supplies before and after events. 
• Monitor the usage of event-specific inventory and report any shortages or damages. 
• Ensure equipment is properly handled, cleaned, and returned to storage after use. 

Health and Safety Compliance 
The key tasks include, but are not limited to: 

• Ensure compliance with hygiene, health, and safety protocols during service. 
• Monitor use of PPE, safe food handling, and cleanliness of all service areas. 
• Support post-event cleaning and sanitation processes. 

Minimum Academic Qualifications: 

• Diploma in Hospitality Management, Event Management, Food & Beverage Service, or a related field. 

Experience: 

• At least 2 years of experience in a similar role