Bancassurance Officer at Family Bank Ltd

Key Responsibilities:

• Acts as the contact and relationship officer between the branch staff and Bancassurance department in the head office
• Provide administrative support for queries related to Bancassurance.
• Liaise with different departments within the bank on various queries related to insurance.
• Ensure that payments for all Renewal business is received.
• Reconciliation of premiums received.
• Work closely with other bank departments to increase service delivery to our customers.
• Update the system with sales/revenue from various branches.
• Placing covers upon receipt of all documents.
• Attending to customers and redirecting them to the right person for further assistance
• Act as a front office officer/customer care officer.
• Delivering covers to customers upon their request.
• Any other duties that may be assigned to you.
• Renewal of policies.
• Selling of all insurance products.
• Sending daily, weekly, monthly and quarterly reports.
• Calling renewal clients on a daily basis.
• Sending renewal reminders to customers.
• Managing and ensuring full compliance to Family Bank’s Policies and Procedures.
• Role Models for the Brand and Corporate Values of the Bank in the internal and external market environment
• Checking and verifying the accuracy, completeness of the documents against checklists provided according to product lines; KYC/AML compliance requirements.
• Any other official duty that may be allocated by management from time to time.

The Person:

The ideal candidate must possess the following:

Qualifications:

• A holder of university degree from a recognized university in Insurance, Business, Finance or other related field.
• Professional qualification in any Insurance related field will also be an added advantage
• Certificate of Proficiency(COP)
• At least two years active working experience in direct sales in a bancassurance environment or Insurance industry.
• Exposure to Bancassurance processes and procedures will be an added advantage.

Key Competencies and Attributes:

• Good interpersonal skills and ability to establish new client relationships and generate new and Cross sell business
• Full understanding of all products, sound knowledge of the bank processes and procedures
• Excellent knowledge of Insurance products, underwriting processes and emerging market/industry trends
• Proven ability to develop and maintain effective work relationships with internal and external partners.
• Team working skills with ability to deliver and exceed targets
• Excellent business development and Client relationship Management skills.
• Exposure to Insurance products in the bank set-up with knowledge of the Bank’s set standards, policies and operating manual, with sound knowledge of bank products.
• Practical understanding of the relevant regulatory environment