Openings at Family Bank

Job Purpose:

Providing innovative, responsive and effective internal audit services designed to add value and assist management in achieving the Bank’s Strategic, operational, reporting and compliance objectives. Internal Auditor will implement independent, systematic and objective reviews of business policies, systems, processes and practices, as well as ensuring that good corporate governance practices are implemented to enhance the organizations credibility and brand.

Key Responsibilities:

• Participate in risk assessment and in developing Annual audit plan and schedules
• Prepare and implement engagement plans subject to supervisory review and approval.
• Reviews and evaluates the systems of internal controls for adequacy and effectiveness in managing risks and make recommendations for improvement.
• Review the Bank’s practices and records for compliance with established internal policies and procedures including best practices.
• Evaluate whether laws, statutes and regulations especially CBK prudential guidelines are being followed.
• Review the Bank processes, operational and financial information for assurance on the effectiveness of risk management, internal control system and governance.
• Carry out analytical reviews of the root cause of common/ recurrent audit findings and recommended resolutions.
• Document results of audit work in accordance with the Bank’s internal audit guidelines and the institute of internal auditors (IIA) standards.
• Prepare quality internal audit reports with practical recommendations and corrective actions.
• Conduct follow-up reviews of financial, operational, or regulatory compliance deficiencies noted during audits.
• Conduct spot checks on high risk rated branches along with regular cash counts.
• Conduct investigation and forensic reviews of irregularities and frauds as requested by the Chief Audit Officer/Audit manager.
• Any other official duties that may be allocated from time to time by management.

The Person:

The ideal candidate must possess the following:

Qualifications

• Bachelor of Commerce in Accounting, Finance and Business related fields.
• Professional qualifications such as CPA, ACCA, CIA, or CISA
• Post Graduate Qualification (added advantage)
• Minimum of 3 (three) years of external or internal auditing experience in Financial services sector
• Hands-on experience in CAATs such as IDEA and SQL and Teammate audit management system
• In-depth understanding of IFRS, CBK prudential guidelines and IPPF
• Extensive knowledge in Fraud and Operational risk management

Key Competencies and Attributes

Interpersonal:

• Resilient and focused;
• Strategically minded individual with excellent organizational and planning skills;
• Well-developed written and communication skills;
• Good interpersonal and excellent analytical skills;
• Ability to work independently and effectively under pressure, within tight deadlines and without compromising quality
• Ability to maintain professional status and keep abreast of evolving trends in auditing through continuing professional development.

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Key Responsibilities:

• Drive growth in Bancassurance business across and outside Family bank distribution Channels-through new business acquisition / Cross sells
• Execution of day to day Insurance operations at branch level which entails new business development and cross-selling of insurance products, claims administration and documentation
• Follow-up on customer insurance policy renewals to ensure desired business retention rations are achieved through timely contact and engagements with respective renewal customer
• Develop good working relationships with various bank departments, working closely with branches business teams, relationship managers & Credit officers to generate insurance business and leads through their customers.
• Ensure customer inquiries are resolved promptly as per laid down policies and procedures.
• Champion Insurance products and all relevant business processes training at the branch level to sensitize branch staff on bancassurance business
• Ensure compliance with all regulatory and internal procedures in relation to bancassurance business.
• Ensure all collaterals and assets that have the Bank`s interest is properly and comprehensively insured and the bank’s interest properly noted.
• Ensuring that debt level is managed proactively and maintained minimally, and in line with laid down Credit policies and underwriting guidelines.
• Checking and verifying the accuracy, completeness of the documents against checklists provided according to product lines; KYC/AML compliance requirements.
• Any other official duty that may be allocated by management from time to time.

The Person:

The ideal candidate must possess the following:

Qualifications:

• A holder of university degree from a recognized university in Insurance, Business, Finance or other related field.
• Professional qualification in any Insurance related field will also be an added advantage
• Certificate of Proficiency(COP)
• At least two years active working experience in direct sales in a Bancassurance environment or Insurance industry.
• Exposure to Bancassurance processes and procedures will be an added advantage.

Key Competencies and Attributes:

• Good interpersonal skills and ability to establish new client relationships and generate new and Cross sell business
• Full understanding of all products, sound knowledge of the bank processes and procedures
• Excellent knowledge of Insurance products, underwriting processes and emerging market/industry trends
• Proven ability to develop and maintain effective work relationships with internal and external partners.
• Team working skills with ability to deliver and exceed targets
• Excellent business development and Client relationship Management skills.
• Exposure to Insurance products in the bank set-up with knowledge of the Bank’s set standards, policies and operating manual, with sound knowledge of bank products.
• Practical understanding of the relevant regulatory environment

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Key Responsibilities:

• Acts as the contact and relationship officer between the branch staff and Bancassurance department in the head office
• Provide administrative support for queries related to Bancassurance.
• Liaise with different departments within the bank on various queries related to insurance.
• Ensure that payments for all Renewal business is received.
• Reconciliation of premiums received.
• Work closely with other bank departments to increase service delivery to our customers.
• Update the system with sales/revenue from various branches.
• Placing covers upon receipt of all documents.
• Attending to customers and redirecting them to the right person for further assistance
• Act as a front office officer/customer care officer.
• Delivering covers to customers upon their request.
• Any other duties that may be assigned to you.
• Renewal of policies.
• Selling of all insurance products.
• Sending daily, weekly, monthly and quarterly reports.
• Calling renewal clients on a daily basis.
• Sending renewal reminders to customers.
• Managing and ensuring full compliance to Family Bank’s Policies and Procedures.
• Role Models for the Brand and Corporate Values of the Bank in the internal and external market environment
• Checking and verifying the accuracy, completeness of the documents against checklists provided according to product lines; KYC/AML compliance requirements.
• Any other official duty that may be allocated by management from time to time.

The Person:

The ideal candidate must possess the following:

Qualifications:

• A holder of university degree from a recognized university in Insurance, Business, Finance or other related field.
• Professional qualification in any Insurance related field will also be an added advantage
• Certificate of Proficiency(COP)
• At least two years active working experience in direct sales in a bancassurance environment or Insurance industry.
• Exposure to Bancassurance processes and procedures will be an added advantage.

Key Competencies and Attributes:

• Good interpersonal skills and ability to establish new client relationships and generate new and Cross sell business
• Full understanding of all products, sound knowledge of the bank processes and procedures
• Excellent knowledge of Insurance products, underwriting processes and emerging market/industry trends
• Proven ability to develop and maintain effective work relationships with internal and external partners.
• Team working skills with ability to deliver and exceed targets
• Excellent business development and Client relationship Management skills.
• Exposure to Insurance products in the bank set-up with knowledge of the Bank’s set standards, policies and operating manual, with sound knowledge of bank products.
• Practical understanding of the relevant regulatory environment