Banqueting Supervisor at Accor

Key Responsibilities

• Supervise banquet set-ups, service, and breakdown for events, meetings, and functions
• Lead, assign duties, and motivate banquet service staff during events
• Ensure event layouts match Banquet Event Orders (BEOs) and client requirements
• Coordinate closely with kitchen, stewarding, sales, and AV teams
• Ensure high standards of service, grooming, hygiene, and safety are maintained
• Handle guest requests and complaints professionally and promptly
• Monitor service flow during events to ensure timely food and beverage service
• Conduct pre-function briefings and post-event reviews with the team
• Ensure proper use and care of banquet equipment and inventory
• Assist in training and mentoring new team members
• Ensure compliance with company policies, SOPs, and brand standards

Qualifications

• Diploma or Certificate in Hospitality or Food & Beverage Service
• Minimum 2–3 years’ experience in banquets or events service, with supervisory exposure
• Strong leadership, communication, and organizational skills
• Ability to work under pressure and manage multiple events
• Excellent guest service and problem-solving skills