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  • Posted: May 10, 2022
    Deadline: Not specified
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    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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    Banquets Manager

    What is in it for you:

    • Employee benefit card offering discounted rates in Accor worldwide
    • Learning programs through our Academies and the opportunity to earn qualifications while you work
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:

    Reporting to the Food and Beverage Manager, responsibilities and essential job functions include but are not limited to the following: 

    • All areas of guest service and core standards
    • Daily supervision, coordination and direction of all colleagues in the Banquet.
    • Ensuring all functions maintain a first class and positive visual impact; including ambiance, cleanliness, orderliness, décor and service flows.
    • Maintaining high staff morale and team spirit within the Banquet Department.
    • Leading and coaching all colleagues and leaders in the banquet services department
    • Overall recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs. 
    • Create and implement colleague-training initiatives
    • Implementing meeting and conference service standards. 
    • Creating and implementing a preventative cleaning and maintenance program of all banqueting areas & equipment. 
    • Creating and implementing new processes and procedures to drive the department forward
    • The overall financial success of the department, including day-to-day payroll control, planning yearly capital improvements and exercising control of fixed and variable expenses. 
    • Partner with Meetings and Events partners, along with various Meeting Planners to produce positive Voice of the Guest scores. 
    • Adhere to all budget guidelines that are established for each event. 
    • Work together with the Culinary & Stewarding team to ensure that all food service exceeds guest expectations and to promote teamwork as a strong component of the daily service culture. 
    • Work with the Stewarding team to ensure that all equipment needs are met and all equipment is properly maintained. 
    • Finding creative solutions and proactively solving problems in order to meet a demanding client base. 
    • Creation and implementation of guest preference programs. 
    • Actively involved on a day-to-day basis with creative buffet décor and establishing new ideas. 
    • Work with the Incentives, Conventions and Events Department in order to ensure that revenues and guest satisfaction levels are maximized. 
    • Maintain high level of professional appearance, demeanor and image of self / hotel
    • Consistently offer professional, friendly and engaging service
    • Any other tasks that may be assigned

    Your experience and skills include:

    • Minimum 3-4 years’ experience as a Banquets Leader  within a 5 star hotel/resort 
    • Flexibility to work a variety of shifts, including holidays, weekends, mornings, afternoons and evenings.
    • Strong interpersonal and problem solving abilities necessary.
    • Must be a highly organized person with strong planning skills.
    • Must exhibit command and presence on the floor
    • Must have exceptional working relationships with Culinary, Stewarding, Event Services etc.
    • Goal and results oriented.
    • Analytical skills, strength as a developer and a leader of others are essential.
    • Computer literate in Microsoft Window applications required 
    • University/College degree in a related discipline preferred 
    • Excellent communication and organizational skills 
    • Ability to focus attention on guest needs, remaining calm and courteous at all times 
    • Wine & spirits knowledge and an understanding of Banquet Beverage is preferred  

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on careers.accor.com to apply

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