Openings at Fairmont Hotels & Resorts

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following: 

• Welcomes the guests and ensures they are attended to i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal

Your experience and skills include:

• Excellent reading, writing and oral proficiency in English
• Computer knowledge (Microsoft Excel, Word, PowerPoint) 
• Eagerness to learn and share knowledge with the Team
• A positive, energetic and motivated personality and professional attitude
• Must be well-presented and professionally groomed at all times
• A hardworking attitude who is ready to complete all duties, responsibilities and additional tasks set by the Outlet Leader with positivity
• Strong interpersonal and communication skills
• Must always have a friendly attitude, develop strong working relationships with all colleagues and Leaders, demonstrating respect and understanding
• Use professional verbal language and body language at all times
• Hospitality Studies is preferable
• Strong reading, writing and oral proficiency in the English language
• A second foreign language is a plus

go to method of application »

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing?

• Attend to colleagues and guests in the clinic
• Liaise and refer colleagues and Guests to the company Doctor on complicated matters.
• Make progressive follow up to those admitted in hospital & report.
• Organize the food handler’s tests and submit the reports on them as required
• Be aware of management approved medical providers, refer colleagues to the same and communicate changes if any.
• Act as the custodian of all medical information regarding colleagues’ i.e individual colleague medical expenditure, insurance information, approved hospital providers, approved doctors.
• Work closely with the HR office for co-ordination of pre-employment checks
• Ensure induction of new colleague on sexually transmitted diseases, HIV/Aids, prevention counseling.
• Participate and initiate canteen menu reviews- to ensure colleagues get adequate food servings for a proper balanced diet and liaising with HR and the canteen chef on this.
• Plan for health talks once every quarter and if not possible to get a doctor, organize to present a talk to colleagues on health, safety & general wellness.
• Organize with local medical providers for medical check up to colleagues on competitive prices.
• Ensure to maintain adequate stock
• Ensure to check on a regular basis the first aid boxes in each department and ensure they are replenished.
• Be an agent for behavioral change among colleagues by acting as a peer educator/ counselor
• Train peer counselors, and educators to be agents of change in their respective departments
• Participate in the identification of departmental peer counselors and workplace wellness champions
• Come up with creative ideas and messages to colleagues to encourage exercising and keeping fit.
• Organize monthly group therapies for colleagues who want to share experiences in their circles
• Follow up with HR to ensure that wellness programs are provided for in the annual budget
• Submitting monthly reports on monthly basis i.e. incidents/accidents report, sick offs analysis, medical expenditure
• Liaising with HR officer on colleagues’ claims on medical expenses
• Visiting and making contacts with all hospitals and doctors that we partner with for easier future follow up
• Visit colleagues admitted in hospital and give a continuous report on their progress
• Be in charge of colleagues notice boards, ensure information posted here is well organized and updated

Financial duties

• Ensure drug purchase are in line with the budget and ensure the clinic does not run out stock for the necessary drugs and other items
• Ensuring all invoices for colleagues treatment are checked and countersigned before forwarding to Accounts
• Keeping proper records of medical expenses
• Participate actively in any forecast or budgeting exercise relevant to Colleagues area

Material Responsibility Duties

• Effectively manage and control of assets
• Ensure faults and equipment not working properly are immediately reported.

Human Resources Duties

• Ensure to follow weekly roster (timetable)
• Ensure that all Human resources policies and procedures are adhered to.
• Ensure that Lieu Days and Holiday are taken in a timely manner
• Actively participate in any action plan relative to the colleague’s welfare and ensure that any points relevant to colleagues and guest are followed up.
• Ensure to record Days off/Sick days

Training Duties

• Organize HIV/AIDS and other health talks and look for relevant materials to be posted on colleagues notice boards
• Organize trainings on any issues arising such as food poisoning, viral infection, Malaria on a regular basis
• Ensure all training records are duly completed
• Ensure training plans are done for all direct reports but also for any colleague working directly or in directly under your responsibility.
• Attend Food training in order to be able to do audits in all F & B outlets

Health & Safety

• Provide and ensure staff and colleagues work and reside in a safe environment.
• Attend all Health & Safety training periodically scheduled
• Participate in Health and Safety meetings
• Be fully aware of Fire, Evacuation and bomb threat procedures, follow them and ensure the same are followed by all colleagues
• Maintain the accident/incidents records

Food Hygiene Responsibilities

• Ensure all food safety measures are taken and followed in the production and food service
• Conducts monthly hygiene checks together with colleagues Restaurant Supervisor and Colleagues Head cook
• Be fully aware of Hygiene standards as per FHR and local policies and procedures

Environmental Duties

• Adhere to all environmental practices and initiates as per FHR and local standards

Your experience and skills include

• Previous experience as a Hotel Nurse or a locum
• College Certificate/Diploma in a related discipline
• Self-confident, creative and proactive, able to prioritize and make effective decisions
• Excellent interpersonal and communication skills, both written and verbal
• Qualified &Registered nurse of Keny

go to method of application »

What is in it for you?

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

• Knowledge of meat preparation cuts and techniques.
• Ability to keep records and inventory of all butchery products.
• Receive deliveries of meat and inspect them to ensure that they adhere to the highest quality standards.
• Reduce the chance of any meat spoiling to reduce waste and loss of profits.
• Maintain and clean the meat preparation counter to reduce the risk of food contamination and adhere to food safety guidelines.
• Provide direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards.
• In absence of Manager, conduct shift briefings to ensure hotel activities and operational requirements are known.
• Conduct on the job training in accordance with the departmental standards and procedures and maintain a record of progress for each staff member.
• Provide input for probation and formal performance appraisal discussions in line with company guideline.
• Ensure new staff attends Corporate Orientation within first month of hire and departmental orientation is completed within first two weeks.
• Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance.
• Work with superior in the preparation and management of the department’s budget and be aware of financial targets.
• Recycle where-ever possible and enforce cost saving measures to staff.
• Log security incidents and accidents in accordance with hotel requirements.
• Communicate to their superior any difficulties, guest or internal customer comment on and other relevant information.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel

Your experience and skills include:

• Degree/ Diploma in Food Production.
• Basic Certification in Food and Beverage Production Operations.
• At least 3 years’ experience in the butchery section.
• Previous experience within a luxury 5 star establishment
• Ability to express oneself clearly and concisely.
• Excellent grooming skills and must be well versed in professional and personal etiquette.
• Ability to remain calm and composed under pressure.
• Ability to establish and retain effective working relationships with hotel staff and clients.
• Ability to identify and delegate tasks effectively.
• Experience in the luxury or upscale segment is preferred.
• Well versed in food safety standards.

go to method of application »

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following: 

• Responsible for answering all telephone calls and prioritizing said calls.
• Should have very good telephone etiquettes.
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
• Should have good knowledge of room service menu’s and on going promotions in other F&B outlet.
• Should be able to provide recommendations and suggestions to guests upon request.
• Be knowledgeable of all services, facilities and products offered by the hotel.
• Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
• Display excellent conversation skills and selling techniques at all times.
• Pay attention to guest orders, and know the menu.
• Write down all information’s clearly. Highlight special requests.
• Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
• Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
• If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time.
• Ensure correct posting in POS system for communication to the service and kitchen department.
• Able to perform all duties and tasks per the tasks required at the outlet.
• Assist the department to drive guest satisfaction by providing consistent guest experiences.
• Coordinate with Room Service Waiter/ Waitress, Team Leader & Minibar Attendant.
• Report positive and constructive guest feedback to the manager.
• Promptly handle guest queries, complaints and all issues in a professional manner.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
• Ensure proper handover is given to the next shift and also to the IRD manager/ Supervisor
• Report cleanliness and maintenance issues to the immediate supervisor 
• Assist in carrying out scheduled inventories of products and operating equipment.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Ensure proper appearance and grooming while on duty.
• Perform any other assigned reasonable duties and responsibilities as assigned

Your experience and skills include:

• Excellent reading, writing and oral proficiency in English
• Computer knowledge (Microsoft Excel, Word, PowerPoint) 
• Eagerness to learn and share knowledge with the Team
• A positive, energetic and motivated personality and professional attitude
• Must be well-presented and professionally groomed at all times
• A hardworking attitude who is ready to complete all duties, responsibilities and additional tasks set by the Outlet Leader with positivity
• Strong interpersonal and communication skills
• Must always have a friendly attitude, develop strong working relationships with all colleagues and Leaders, demonstrating respect and understanding
• Use professional verbal language and body language at all times
• Hospitality Studies is preferable
• Strong reading, writing and oral proficiency in the English language
• A second foreign language is a plus

go to method of application »

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Food and Beverage Manager, responsibilities and essential job functions include but are not limited to the following: 

• All areas of guest service and core standards
• Daily supervision, coordination and direction of all colleagues in the Banquet.
• Ensuring all functions maintain a first class and positive visual impact; including ambiance, cleanliness, orderliness, décor and service flows.
• Maintaining high staff morale and team spirit within the Banquet Department.
• Leading and coaching all colleagues and leaders in the banquet services department
• Overall recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs. 
• Create and implement colleague-training initiatives
• Implementing meeting and conference service standards. 
• Creating and implementing a preventative cleaning and maintenance program of all banqueting areas & equipment. 
• Creating and implementing new processes and procedures to drive the department forward
• The overall financial success of the department, including day-to-day payroll control, planning yearly capital improvements and exercising control of fixed and variable expenses. 
• Partner with Meetings and Events partners, along with various Meeting Planners to produce positive Voice of the Guest scores. 
• Adhere to all budget guidelines that are established for each event. 
• Work together with the Culinary & Stewarding team to ensure that all food service exceeds guest expectations and to promote teamwork as a strong component of the daily service culture. 
• Work with the Stewarding team to ensure that all equipment needs are met and all equipment is properly maintained. 
• Finding creative solutions and proactively solving problems in order to meet a demanding client base. 
• Creation and implementation of guest preference programs. 
• Actively involved on a day-to-day basis with creative buffet décor and establishing new ideas. 
• Work with the Incentives, Conventions and Events Department in order to ensure that revenues and guest satisfaction levels are maximized. 
• Maintain high level of professional appearance, demeanor and image of self / hotel
• Consistently offer professional, friendly and engaging service
• Any other tasks that may be assigned

Your experience and skills include:

• Minimum 3-4 years’ experience as a Banquets Leader  within a 5 star hotel/resort 
• Flexibility to work a variety of shifts, including holidays, weekends, mornings, afternoons and evenings.
• Strong interpersonal and problem solving abilities necessary.
• Must be a highly organized person with strong planning skills.
• Must exhibit command and presence on the floor
• Must have exceptional working relationships with Culinary, Stewarding, Event Services etc.
• Goal and results oriented.
• Analytical skills, strength as a developer and a leader of others are essential.
• Computer literate in Microsoft Window applications required 
• University/College degree in a related discipline preferred 
• Excellent communication and organizational skills 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 
• Wine & spirits knowledge and an understanding of Banquet Beverage is preferred