Branch Manager at Gulf African Bank

ADVERTISEMENT JOB REF: GAB/HR/BM/12/2019

Reporting to the Head of Retail, the Branch Manager will be responsible for business development and operations of the Branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the Bank's strategy
 
Key Responsibilities will include:

• Business Acquisition: 
  • Implement the Bank's business development strategy at branch level including growth in customer base with concurrent growth in branch liabilities and assets and meet targets set under annual performance plans.
  • Formulate and implement branch business plans, forecasts and budgets and ensure their control and periodic reviews
  • Support marketing initiatives and monitor and provide regular feedback on products performance.
•  Operations & Compliance
  • Oversee customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention.
  • Implement and monitor the operational risk management guidelines for the branch.
  • Manage operational and business risks and costs to maximize profitability
  • Maintain the look, feel and physical security of the branch premises, staff and customers.
  • Ensure compliance with both internal and external regulatory requirements.
  • Ensuring that Shariah-related, Know Your Customer (KYC), Anti-Money Laundering (AML), and other policies are adhered to
  • Ensure implementation and compliance with operational policies and procedures.
•  Credit
  • Understand customer needs and propose a solution based on a relevant combination of the Bank’s current product and service offering (i.e. offer a suite of products and services that meets the client’s needs
  • Take subsequent actions to recover credit in arrears according Bank procedures.
•  Team Management
  • Provide leadership, direction and pace to the branch team
  • Build, develop and motivate a high performing team.

Skills and Experience Required:

• Be a holder of Bachelor’s degree in Business related field
• Professional banking qualifications such as AKIB will be added advantage
• Knowledge of operational policies, procedures and legalities relevant to branch operations
• At least 5 years' managerial experience in the banking industry
• Strong selling, communication and presentation skills
• Ability to lead teams and deliver business results

Personal Attributes:

• Ability to manage client relationships through interpersonal skills and drive to understand and meet customer needs
• Ability to successfully acquire clients, e.g. through activities such as identifying highpotential clients, make a compelling sales pitch based on a thorough understanding of a client’s needs, follow-up
• Strong networking skills, both externally and within the Bank
• Good negotiation skills
• Dynamic individual, who takes pride in his/her work, and has the ability the thrive in a competitive and dynamic environment (working effectively under pressure)
• Ability to prepare an effective work plan and organize his/her time in a manner that enables that plan to be implemented
• Good product knowledge, both Shariah and other
• Good understanding of Bank policies, both Shariah and other
• Problem solving and analysis skills especially within a business context; good business sense is a key requirement
• Professionalism, i.e. ability to win the confidence of, and work effectively with clients and colleagues
• Ability to function effectively within a team-setting—being a team player is a key requirement for this role
• Willingness to learn and accept feedback