Branch Team Leader- Nairobi at CDL Human Resource

The Branch Team leader will be responsible for overseeing and coordinating all aspects of branch operations, including showroom sales, stock and inventory control, cash management, and staff supervision. The role ensures accurate financial reporting, effective team collaboration, and compliance with company policies and internal controls. By driving sales performance, maintaining optimal stock levels, delivering excellent customer service, and developing the branch team through regular coaching and training, the Branch Team leader plays a key role in achieving branch targets and sustaining operational excellence.

Key Responsibilities

• Branch Operations & Admin
• Supervise all branch activities including sales, stock control, customer service and staff performance.
• Ensure smooth daily running of the showroom while upholding company standards and policies.
• Manage staff schedules, assign duties, and monitor performance.
• Ensures that the necessary documents are filled by the design consultants with regard to standard procedures and that the documents are dispatched to the concerned department.
• Verifies and keeps records of leaves in order, conducts samples verifications of the payroll sheet before sending to payroll department and attends to queries of the Team leaders concerning clock cards of the employees.
• Ensures that data are correctly entered in the system and that all documentation is completed accurately and that the system is under control. 
• Ensures that all accounts that need to be cancelled are being attended in the same week and run O/S Booking in order to housekeep file on the system.
• Doing follow up on reports printed, distributed, reviewed and worked out as per scheduled while updating the checklist.
• Financial, Cash Handling & Compliance
• Oversee the work of the employees at the Cash desk and ensures that all procedures are being fully respected.
• Undertakes continuous monitoring and management of debtors, including, the review of unpaid accounts on the system on a weekly basis and ensures that arrears procedures are being followed.
• Assist in the formulation of budgets/ Cash flows for the branch.
• Limit unnecessary expenses including petty cash.
• Ensure compliance with internal controls and financial policies.
• Stock & Inventory Management
• Oversee stock levels within the branch to ensure availability of fast-moving furniture and décor items.
• Coordinate with the inventory, warehouse and supply chain teams on stock replenishment and transfers.
• Conduct regular stock counts and reconciliations to maintain accurate inventory records.
• Investigate and resolve stock discrepancies.
• Oversees the security aspects of the Branch and prevention of theft and fraud and general safety (employees and customers).
• Sales & Customer Service
• Inspire the sales team to achieve targets through customer-focused strategies and service excellence.
• Ensure the branch achieves its set targets.
• Verifies a sample of 10 products codes from system matches to POS tickets on shop floor and corrects any anomaly within appropriate time.
• Carries out a sampling on specific products (POS) displayed on the shop floor matches to system and tackles any anomaly.
• Ensures that the items in the showroom are displayed according to the range plan with the right prices.
• Gives excellent service to customers.
• Dealing with customer complaints tactfully.
• Ensures that all marketing tools available at the showroom are being used optimally and promotional information is efficiently communicated to all employees.
• Oversees the proper displaying of products in the showroom.
• Undertakes activities in collaboration with the sales team to boost up sales.
• Ensures the follow-up on outstanding DN and Bookings from Design Consultants.
• Assist in the identification of opportunities for new products and for enhancement and development of existing products
• Monitor and report on the activities of competitors and potential collaborators and to identify business opportunities and threats;
• Understand the market in which the company operates and how the company’s products and services are used within that market;
• Identify new markets, both geographical and by industry sector, for company products.
• Ensure that company has an in depth understanding of the users of company products and their ongoing needs
• Staff Management & Development
• Lead, mentor, and coach branch staff to achieve both sales and operational goals.
• Conduct performance appraisals and recommend training where necessary.
• Ability to design and conduct regular team trainings on sales, customer service, stock handling, new market trends and company policies.
• Ensure effective internal communications both within the Sales, Customer Support and Marketing team and across the organization.
• Ensures that the appropriate marketing and promotional information are efficiently communicated to walk-in clients and staff.
• Plan on staff leave schedule and approve staff leave.
• Foster a culture of energy, people centricity, integrity and customer centricity.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Commerce, Supply Chain, or related field.
• CPA II qualification is an added advantage.
• 3–5 years’ experience in retail branch management or supervision; experience in the furniture or home décor industry is an added advantage.
• Strong knowledge of stock and inventory management.
• Proven experience in showroom sales management and customer engagement.
• Proficiency in ERP/stock management systems and MS Office (Excel, Word, PowerPoint). Experience with Odoo is desirable.