Active Roles at CDL Human Resource

The Branch Team leader will be responsible for overseeing and coordinating all aspects of branch operations, including showroom sales, stock and inventory control, cash management, and staff supervision. The role ensures accurate financial reporting, effective team collaboration, and compliance with company policies and internal controls. By driving sales performance, maintaining optimal stock levels, delivering excellent customer service, and developing the branch team through regular coaching and training, the Branch Team leader plays a key role in achieving branch targets and sustaining operational excellence.

Key Responsibilities

• Branch Operations & Admin
• Supervise all branch activities including sales, stock control, customer service and staff performance.
• Ensure smooth daily running of the showroom while upholding company standards and policies.
• Manage staff schedules, assign duties, and monitor performance.
• Ensures that the necessary documents are filled by the design consultants with regard to standard procedures and that the documents are dispatched to the concerned department.
• Verifies and keeps records of leaves in order, conducts samples verifications of the payroll sheet before sending to payroll department and attends to queries of the Team leaders concerning clock cards of the employees.
• Ensures that data are correctly entered in the system and that all documentation is completed accurately and that the system is under control. 
• Ensures that all accounts that need to be cancelled are being attended in the same week and run O/S Booking in order to housekeep file on the system.
• Doing follow up on reports printed, distributed, reviewed and worked out as per scheduled while updating the checklist.
• Financial, Cash Handling & Compliance
• Oversee the work of the employees at the Cash desk and ensures that all procedures are being fully respected.
• Undertakes continuous monitoring and management of debtors, including, the review of unpaid accounts on the system on a weekly basis and ensures that arrears procedures are being followed.
• Assist in the formulation of budgets/ Cash flows for the branch.
• Limit unnecessary expenses including petty cash.
• Ensure compliance with internal controls and financial policies.
• Stock & Inventory Management
• Oversee stock levels within the branch to ensure availability of fast-moving furniture and décor items.
• Coordinate with the inventory, warehouse and supply chain teams on stock replenishment and transfers.
• Conduct regular stock counts and reconciliations to maintain accurate inventory records.
• Investigate and resolve stock discrepancies.
• Oversees the security aspects of the Branch and prevention of theft and fraud and general safety (employees and customers).
• Sales & Customer Service
• Inspire the sales team to achieve targets through customer-focused strategies and service excellence.
• Ensure the branch achieves its set targets.
• Verifies a sample of 10 products codes from system matches to POS tickets on shop floor and corrects any anomaly within appropriate time.
• Carries out a sampling on specific products (POS) displayed on the shop floor matches to system and tackles any anomaly.
• Ensures that the items in the showroom are displayed according to the range plan with the right prices.
• Gives excellent service to customers.
• Dealing with customer complaints tactfully.
• Ensures that all marketing tools available at the showroom are being used optimally and promotional information is efficiently communicated to all employees.
• Oversees the proper displaying of products in the showroom.
• Undertakes activities in collaboration with the sales team to boost up sales.
• Ensures the follow-up on outstanding DN and Bookings from Design Consultants.
• Assist in the identification of opportunities for new products and for enhancement and development of existing products
• Monitor and report on the activities of competitors and potential collaborators and to identify business opportunities and threats;
• Understand the market in which the company operates and how the company’s products and services are used within that market;
• Identify new markets, both geographical and by industry sector, for company products.
• Ensure that company has an in depth understanding of the users of company products and their ongoing needs
• Staff Management & Development
• Lead, mentor, and coach branch staff to achieve both sales and operational goals.
• Conduct performance appraisals and recommend training where necessary.
• Ability to design and conduct regular team trainings on sales, customer service, stock handling, new market trends and company policies.
• Ensure effective internal communications both within the Sales, Customer Support and Marketing team and across the organization.
• Ensures that the appropriate marketing and promotional information are efficiently communicated to walk-in clients and staff.
• Plan on staff leave schedule and approve staff leave.
• Foster a culture of energy, people centricity, integrity and customer centricity.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Commerce, Supply Chain, or related field.
• CPA II qualification is an added advantage.
• 3–5 years’ experience in retail branch management or supervision; experience in the furniture or home décor industry is an added advantage.
• Strong knowledge of stock and inventory management.
• Proven experience in showroom sales management and customer engagement.
• Proficiency in ERP/stock management systems and MS Office (Excel, Word, PowerPoint). Experience with Odoo is desirable.

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The Branch Team leader will be responsible for overseeing and coordinating all aspects of branch operations, including showroom sales, stock and inventory control, cash management, and staff supervision. The role ensures accurate financial reporting, effective team collaboration, and compliance with company policies and internal controls. By driving sales performance, maintaining optimal stock levels, delivering excellent customer service, and developing the branch team through regular coaching and training, the Branch Team leader plays a key role in achieving branch targets and sustaining operational excellence.

Key Responsibilities

• Branch Operations & Admin
• Supervise all branch activities including sales, stock control, customer service and staff performance.
• Ensure smooth daily running of the showroom while upholding company standards and policies.
• Manage staff schedules, assign duties, and monitor performance.
• Ensures that the necessary documents are filled by the design consultants with regard to standard procedures and that the documents are dispatched to the concerned department.
• Verifies and keeps records of leaves in order, conducts samples verifications of the payroll sheet before sending to payroll department and attends to queries of the Team leaders concerning clock cards of the employees.
• Ensures that data are correctly entered in the system and that all documentation is completed accurately and that the system is under control. 
• Ensures that all accounts that need to be cancelled are being attended in the same week and run O/S Booking in order to housekeep file on the system.
• Doing follow up on reports printed, distributed, reviewed and worked out as per scheduled while updating the checklist.
• Financial, Cash Handling & Compliance
• Oversee the work of the employees at the Cash desk and ensures that all procedures are being fully respected.
• Undertakes continuous monitoring and management of debtors, including, the review of unpaid accounts on the system on a weekly basis and ensures that arrears procedures are being followed.
• Assist in the formulation of budgets/ Cash flows for the branch.
• Limit unnecessary expenses including petty cash.
• Ensure compliance with internal controls and financial policies.
• Stock & Inventory Management
• Oversee stock levels within the branch to ensure availability of fast-moving furniture and décor items.
• Coordinate with the inventory, warehouse and supply chain teams on stock replenishment and transfers.
• Conduct regular stock counts and reconciliations to maintain accurate inventory records.
• Investigate and resolve stock discrepancies.
• Oversees the security aspects of the Branch and prevention of theft and fraud and general safety (employees and customers).
• Sales & Customer Service
• Inspire the sales team to achieve targets through customer-focused strategies and service excellence.
• Ensure the branch achieves its set targets.
• Verifies a sample of 10 products codes from system matches to POS tickets on shop floor and corrects any anomaly within appropriate time.
• Carries out a sampling on specific products (POS) displayed on the shop floor matches to system and tackles any anomaly.
• Ensures that the items in the showroom are displayed according to the range plan with the right prices.
• Gives excellent service to customers.
• Dealing with customer complaints tactfully.
• Ensures that all marketing tools available at the showroom are being used optimally and promotional information is efficiently communicated to all employees.
• Oversees the proper displaying of products in the showroom.
• Undertakes activities in collaboration with the sales team to boost up sales.
• Ensures the follow-up on outstanding DN and Bookings from Design Consultants.
• Assist in the identification of opportunities for new products and for enhancement and development of existing products
• Monitor and report on the activities of competitors and potential collaborators and to identify business opportunities and threats;
• Understand the market in which the company operates and how the company’s products and services are used within that market;
• Identify new markets, both geographical and by industry sector, for company products.
• Ensure that company has an in depth understanding of the users of company products and their ongoing needs
• Staff Management & Development
• Lead, mentor, and coach branch staff to achieve both sales and operational goals.
• Conduct performance appraisals and recommend training where necessary.
• Ability to design and conduct regular team trainings on sales, customer service, stock handling, new market trends and company policies.
• Ensure effective internal communications both within the Sales, Customer Support and Marketing team and across the organization.
• Ensures that the appropriate marketing and promotional information are efficiently communicated to walk-in clients and staff.
• Plan on staff leave schedule and approve staff leave.
• Foster a culture of energy, people centricity, integrity and customer centricity.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Commerce, Supply Chain, or related field.
• CPA II qualification is an added advantage.
• 3–5 years’ experience in retail branch management or supervision; experience in the furniture or home décor industry is an added advantage.
• Strong knowledge of stock and inventory management.
• Proven experience in showroom sales management and customer engagement.
• Proficiency in ERP/stock management systems and MS Office (Excel, Word, PowerPoint). Experience with Odoo is desirable.

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• The Category Business Analytics Officer will support commercial and supply chain decision-making through data-driven insights. The role focuses on enhancing supplier confidence, improving supply visibility, supporting sales performance, and addressing customer feedback through structured analytics and stakeholder collaboration.

Key Duties & Responsibilities

• Supplier Engagement
• Conduct weekly, monthly, and quarterly supplier engagements to strengthen supplier confidence and supply reliability.
• Analyze supplier performance data to improve supply visibility, forecasting, and continuity.
• Support initiatives aimed at optimizing supplier relationships using analytical insights.
• Customer Engagement
• Track, analyze, and act on customer complaints and service issues, identifying trends and root causes.
• Work with internal teams to recommend corrective actions and service improvements.
• Stakeholder Engagement
• Collaborate closely with suppliers, sales teams, and internal stakeholders to align commercial and supply objectives.
• Provide analytical support to the sales team to enhance planning and performance monitoring.
• Data Analytics & Reporting
• Analyze sales data, market share, and market trends within the pharmaceutical sector.
• Prepare periodic management reports and dashboards to support strategic decision-making.
• Translate complex data into clear, actionable business insights.

Qualifications & Experience

• Bachelor’s degree in Mathematics, Actuarial Science, Statistics, Business Analytics, or a related field.
• 5 - 7 years’ experience in the pharmaceutical industry, preferably in analytics or commercial analysis.
• Strong experience in data analytics, sales analysis, and market performance tracking.

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• The Business Development & Category Sales Officer will be responsible for strengthening supplier confidence, improving supply visibility, and driving category sales performance through structured supplier, customer, and stakeholder engagement. The role will work closely with suppliers and internal sales teams to ensure availability, customer satisfaction, and sustainable growth within the pharmaceutical business.

Key Duties & Responsibilities

• Supplier Engagement
• Conduct weekly, monthly, and quarterly engagements with suppliers to enhance supply confidence and reliability.
• Monitor supply performance and collaborate with suppliers to improve product availability, visibility, and continuity of supply.
• Support initiatives aimed at strengthening long-term supplier partnerships aligned with company sales objectives.
• Customer Engagement
• Actively address and resolve customer complaints, ensuring timely feedback and effective solutions.
• Work with internal teams to identify recurring issues and implement corrective actions to improve customer satisfaction and retention.
• Stakeholder Engagement
• Collaborate closely with suppliers, internal sales teams, and cross-functional stakeholders to align commercial and supply priorities.
• Support sales teams with product availability insights and market feedback to drive revenue growth.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Sales & Marketing, Supply Chain, or a related field.
• 5–7 years’ experience in the pharmaceutical industry, with a strong background in sales or commercial roles.
• Proven experience working directly with suppliers, distributors, and sales teams in a pharmaceutical environment.

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• The Production Manager for the Detergent Plant will be responsible for overseeing all aspects of the plant operations, ensuring efficient production processes, maintaining high-quality standards, and achieving production targets. This role requires a seasoned professional with extensive experience in detergent manufacturing, strong leadership skills, and a commitment to safety and continuous improvement. This position is open to both local and expatriate candidates.

Duties:

• Oversee day-to-day operations of the detergent plant to ensure smooth and efficient production processes.
• Develop and implement production plans to meet product demand and quality standards.
• Monitor and optimize the use of resources, including raw materials, equipment, and labour.
• Ensure all products meet the company’s quality standards and regulatory requirements.
• Address and resolve any quality issues promptly.
• Identify opportunities for process improvements to enhance efficiency, reduce costs, and increase productivity.
• Lead, mentor, and develop team of deputy leads, supervisors, operators and other workers.
• Oversee the maintenance of all plant equipment to ensure optimal performance and minimize downtime.
• Develop and implement preventive maintenance programs.
• Coordinate with the maintenance team to address any equipment issues promptly.
• Manage inventory levels of raw materials and finished products to ensure uninterrupted production.
• Prepare and present regular reports on production, quality, safety, and other key performance indicators.
• Maintain accurate records of all plant activities and operations.
• To prepare monthly work schedules and duty rosters.
• To adhere to stated policies & procedures to Health & safety, QMS & EMS and ISO 22000

Qualification:

• Bachelor’s degree in chemical engineering, Industrial Engineering, or a related field.
• Minimum of 10 years of experience in a supervisory role within a detergent manufacturing plant.
• In-depth knowledge of detergent production processes and technologies.
• Strong understanding of health, safety, and environmental regulations.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in using manufacturing software and Microsoft Office Suite.