Business Development Officer - First Assurance Kenya (CBD Branch) at Absa Bank Limited

The Business Development Officer will be reporting to the Branch Manager. Responsible to drive the growth and profitability of the general insurance portfolio by supporting branch sales, and fostering strong partner relationships, while ensuring compliance, market insight, and superior customer experience across all touchpoints.

Job Description

Branch Support 

• Assist the branch in growing the general insurance portfolio by supporting sales & timely quotation issuance and pipeline management.
• Support product training and capacity building to enhance sales and service delivery.

Partnership & Relationship Management

• Build and maintain professional relationships with partners & intermediaries 
• Support partner general insurance products to improve sales performance and ensure compliance with company policies.
• Conduct partner engagement activities to enhance distribution, client acquisition, and retention.
• Conduct regular training to intermediaries and clients within the retail segment to increase understanding and uptake of the company’s products.
• Manage agreements with the channel partners and ensure consistent compliance by all parties. 

Market & Channel Intelligence

• Gather insights business trends, competitor activities, and customer preferences.
• Recommend strategic initiatives to improve penetration, engagement, and profitability across channels.

Customer Experience

• Ensure high-quality client engagement across all channels
• Address customer issues in coordination with relevant internal teams.
• Ensure top-notch customer experience is provided to all business partners across the entire retail channel.

Reports & Compliance

• 100% adherence to compliance with statutory and regulatory requirements through proper contracting and licensing requirements of the intermediaries and collection of premiums.
• Prepare and present regular reports on pipelines, conversions, initiatives, tendering activities, including success rates, challenges, and lessons learned.

Education and Experience Required

• Bachelor’s degree in insurance or in related field.
• Relevant professional qualification in Insurance, - ACII, AIIK,
• Two (2) year relevant working experience.
• Additional qualifications in sales and marketing would be an added advantage