Business Intelligence Manager at M-KOPA Solar

In this role, you would be responsible for

Strategic Intelligence & Proactive Solution Development

• Serving as the strategic early-warning system for Kenya Operations, proactively identifying emerging threats and opportunities before they impact the business
• Developing unsolicited strategic recommendations based on patterns you observe in performance data, market dynamics, or competitive moves
• Anticipating leadership's strategic questions and arriving at meetings with analysis and recommendations already prepared
• Building advanced forecasting models that identify inflection points, risks, and opportunities requiring strategic response
• Designing sophisticated scenario planning frameworks that pressure-test strategies against multiple future states (regulatory changes, competitive disruption, macroeconomic shifts)
• Challenging strategic assumptions with rigorous analysis—being the voice that asks "what if we're wrong about this?" and provides data to validate or redirect strategy
• Transforming complex, multi-dimensional datasets into compelling strategic narratives that drive executive decision-making
• Conducting deep-dive root cause analyses when performance deviates from expectations, arriving with not just diagnosis but recommended solutions
• Building business cases for strategic initiatives, quantifying expected ROI and implementation requirements

Market & Competitive Intelligence: Winning the Strategic Game

• Maintaining comprehensive competitive intelligence that goes beyond feature comparison to understand competitors' strategic intent, vulnerabilities, and likely next moves
• Proactively developing competitive response strategies before competitors' actions impact our market position
• Building war-gaming scenarios that simulate competitive dynamics and test the robustness of our strategies
• Identifying strategic whitespace—underserved segments, unmet needs, or market inefficiencies that represent growth opportunities
• Monitoring the broader fintech and financial services ecosystem for emerging business models or technologies that could disrupt our approach
• Translating regulatory developments into strategic implications—not just compliance requirements, but competitive advantages or strategic risks
• Developing point-of-view perspectives on "what's next" for Kenya's fintech market and positioning M-KOPA to lead rather than follow
• Building relationships with industry experts, regulatory bodies, and market intelligence sources to maintain information advantage
• Creating competitor scorecards that track not just what competitors are doing but how effectively they're executing

Customer Intelligence & Commercial Strategy​​​​​​​

• Developing deep customer insight that goes beyond demographics to understand motivations, decision-making processes, and unmet needs
• Proactively identifying customer segments with attractive unit economics or strategic value that we're underserving
• Supporting pricing strategy with commercial insights
• Translating customer insights into product and marketing strategies that drive acquisition, engagement, and retention
• Identifying early signals of customer behavior shifts that could impact portfolio quality, retention, or lifetime value
• Building financial models linking customer acquisition strategies to long-term unit economics and shareholder value
• Challenging product and commercial teams with customer data when strategies seem misaligned with market realities
• Developing customer segmentation frameworks that inform differentiated go-to-market strategies

Performance Management & Strategic Diagnostics​​​​​​​​​​​​​​

• Designing executive dashboards that don't just report what happened but highlight why it matters and what action is required
• Establishing leading indicators that provide early warning of performance issues before they become crises
• Conducting proactive variance analyses when performance trends deviate from expectations, arriving with hypotheses and recommended interventions
• Building self-service analytics that empower managers to answer their own questions while maintaining strategic oversight
• Creating KPI frameworks that align operational activities with strategic objectives and drive accountability

Strategic Partnership & Cross-Functional Enablement​​​​​​​

• Serving as thought partner to department heads, bringing external perspective and analytical rigor to their strategic challenges
• Facilitating strategic planning sessions where you don't just participate but shape the agenda and drive outcomes
• Proactively identifying cross-functional issues or opportunities that no single department owns but require coordinated response
• Building analytical capability across teams, raising the bar for data-informed decision-making organization-wide
• Challenging strategies that lack analytical foundation while offering to develop the analysis needed to validate or improve them
• Serving as strategic translator between technical teams and commercial teams, ensuring both perspectives inform strategy

Education & Experience​​​​​​​

• Bachelor's degree in Business, Economics, Finance, Engineering, or related quantitative field
• 6-8 years combining strategic analysis, business intelligence, and hands-on business management with demonstrated ownership of strategic initiatives end-to-end
• Proven track record of proactively identifying business opportunities or risks that resulted in strategic action and measurable impact
• Experience in high-growth fintech, financial services, telecoms, or technology sectors balancing rapid execution with analytical rigor
• Background in East African markets with understanding of Kenya's commercial, regulatory, and competitive dynamics preferred