Business Operations Manager at Grounded

Jobs Area:

• Manage a team of 3-4 across fulfillment, order processing, logistics.
• Manage all incoming order processing across various sales channels (website, retail, b2B).
  • Timely communication
  • Correct use of systems, tools, software
  • Proactive internal problem solving
• Own our inventory analysis and planning - lead stock planning analysis and decision making with production and sales teams
• Manage the daily functioning of the administrative side of the office, including reception area & factory walk ins walk-ins
• Lead all logistics for Grounded, including our own vehicles and service providers (3rd party, or bodas, etc).
• Manage accounting/accountability systems - accounts receivable, booking in payments, returns processes, delivery notes.

Technical Skills:

• 3+ years of experience including people management preferably with experience in operations in e-commerce, manufacturing, or distribution.
• Strong data and analytics skills - fluency in Google Sheets, and BI / data visualization tools like Airtable.
• Familiarity with the Zoho suite is a plus. Knowledge of SQL is strongly preferred but not required.
• Familiarity with e-commerce, accounting systems- eg, Zoho Suite, woocommerce

Soft Skills:

• Entrepreneurial Self-Starter - thrives in a fast-moving environment and is capable of independently seeking information, marshaling resources, and delivering results without waiting for direction (Get Stuff Done).
• Highly organized - can use tools systematically, and accurately. Can track open action items and tasks and stick to deadlines.
• Proactive communicator - pushing updates to team member's needs, and clearly outlining plans and decision points. Using correct communications mediums (WhatsApp, phone call, email, task software)
• Problem Solver - proactively identifying issues or challenges, and quickly developing potential solutions to drive decision-making.
• Team builder - Needs to effectively work with all department heads to ensure smooth operations (production, procurement, finance, sales, marketing), and manage a team towards set KPIs.
• Customer Service Mentality - Supports internal and external customers to sell more products, and get paid