Business Operations Manager at JASBEL Energy

Position Purpose

• The Business Operations Manager is responsible for overseeing and optimizing all business operations, ensuring efficiency, compliance, and alignment with strategic goals. This role involves managing teams, budgets, policies, customer relations, and technology implementation while driving continuous improvement and operational excellence.

Education & Experience

• Masters in any Business Course
• 15 years of experience in business management, with at least 5 years in a leadership role
• Strong background in operations management, forecasting models, budgeting, and financial data interpretation
• Experience in group of companies will be an added advantage.
• Experience with databases, project management software, and business process optimization
• Exceptional communication and leadership skills

Key Responsibilities

Strategic Planning & Business Operations

• Develop and execute business strategies in collaboration with the executive team.
• Set departmental goals aligned with company objectives and track progress.
• Oversee day-to-day business operations, ensuring efficiency and productivity.
• Implement operational policies, processes, and quality standards to optimize performance.
• Drive innovation and best practices in business operations.

Planning, Monitoring & Evaluation (PME)

• Establish performance monitoring systems to track project activities, outputs, and impact.
• Develop and implement KPIs to evaluate operational efficiency and effectiveness.
• Conduct data-driven analysis to identify process improvements and cost savings.
• Prepare and present PME reports to the executive team, ensuring informed decision-making.

Financial & Budget Management

• Oversee budgeting, financial planning, and cost optimization strategies.
• Monitor expenditures and resource allocation to ensure efficiency.
• Manage financial risks and ensure compliance with local and international regulations.

Team Leadership & People Management

• Lead, mentor, and motivate operations teams to achieve productivity and engagement.
• Oversee staffing plans, recruitment, training, and performance management.
• Foster a culture of accountability, innovation, and continuous improvement.

 Compliance & Risk Management

• Ensure regulatory compliance with local and international business laws.
• Oversee quality assurance efforts and risk assessment strategies.
• Maintain and enforce health and safety standards.

Technology & Process Optimization

• Identify and implement technology solutions to enhance business operations.
• Streamline supply chain processes, including inventory, production, sales, and sourcing.
• Optimize business workflows and processes for efficiency and cost-effectiveness.

Stakeholder & Customer Relations

• Manage relationships with vendors, partners, customers, and key stakeholders.
• Oversee customer service operations, ensuring high retention and satisfaction.
• Develop conflict resolution programs and lead mediation efforts as needed.

Performance Reporting & Continuous Improvement

• Regularly report on operational performance, efficiency, and quality standards.
• Stay updated on industry trends and best practices, integrating them into operations.
• Drive organizational change and transformation initiatives where necessary.

Reporting 

• Reports directly to the Chief Operations Officer (COO)