Business Relationship Officer -Nairobi at Emerge Egress Consulting

Role Objective

• The Business Relationship Officer will be responsible for developing and nurturing strong relationships with existing and prospective clients. The successful candidate will combine strong customer engagement skills with a commercial mindset to identify business opportunities, promote relevant solutions, and contribute to customer retention and revenue growth.
• The role requires an individual who is proactive, self-motivated, commercially aware, and comfortable working towards clearly defined business and sales objectives.

Core Duties and Responsibilities

• Develop and maintain strong relationships with existing and prospective clients and business partners through proactive communication and engagement.
• Understand client needs and business requirements and recommend appropriate services and solutions.
• Identify, pursue, and convert new business opportunities in line with the organization’s growth objectives.
• Present and promote the organization’s services through client meetings, presentations, proposals, networking, and other business development activities.
• Identify opportunities to grow existing accounts through cross-selling, upselling, and other appropriate business development initiatives.
• Collaborate with sales, marketing, operations, and other internal teams to ensure effective coordination and delivery of client requirements.
• Manage and follow up on leads, proposals, opportunities, and prospective accounts to support timely conversion and revenue generation.
• Monitor market trends, customer preferences, competitor activities, and emerging opportunities, and provide relevant insights to management.
• Maintain accurate records of client interactions, sales activities, opportunities, proposals, and account performance.
• Prepare regular reports and updates on client relationships, business development activities, sales pipeline, and performance against agreed targets.
• Contribute to the achievement of agreed sales, revenue, client retention, and service performance objectives.
• Represent the organization professionally in client engagements, industry interactions, networking activities, and other relevant business forums.
• Undertake any other duties and responsibilities assigned in support of the organization’s business objectives.

Job Specifications and Qualifications

• A Diploma/Bachelor's degree in Business Administration, Marketing, Sales, or another relevant discipline.
• At least five years of relevant experience in sales, customer relationship management, business development, customer service, or a related field.
• Demonstrated experience working with clients and developing long-term business relationships.
• A proven ability to work towards and deliver sales or commercial targets.

    Key Competencies

• Strong client and relationship management skills.
• Excellent verbal and written communication abilities.
• A strong commercial and sales-oriented mindset.
• Good understanding of market and industry dynamics.
• Ability to work independently while collaborating effectively with internal teams..