Business Support Manager at NCBA Group

Job Purpose Statement

To provide operational support and coordination of key activities relating to financial and business analysis, operations, research and planning to the Group Director Retail Banking that are aligned to the bank’s strategic direction. This will involve:

• Supporting key initiatives developed by the Group Director Retail Banking and thus enable positive impact be generated from such key initiatives and projects through analysis, monitoring, reporting and providing feedback on the status of such initiatives.
• The role will also provide day to day support on action plans arising from forums such as Departmental meetings, Board meetings, MCC, BCC and Retail Performance Reviews.
• Provision of day to day administrative support to the Group Retail Director to manage and plan his calendar including travel plans and engagements with stakeholders, partners and clients.
• Provide administrative support to the larger Retail team by building and maintaining relationships with clients, partners, and Retail Banking Leadership Team.
• Supporting the Group Retail Director develop presentations on financial performance as well as updates on initiatives for use in various forums such as Excom or Board.

Ideal Job Specifications

Academic:

• Bachelor’s degree from a recognized accredited university.

Professional Qualifications and Desired Work

Experience:

• At least 4 years’ experience working in administration and business support with at least two years supporting senior management teams in a similar size commercial organisation, in a role requiring:
• The ability and confidence to establish and maintain positive and productive relationships with stakeholders at senior director level and across all cadres inside and external to the organisation and influence positive outcomes;
• The ability to produce and disseminate high quality professional information and documents which involve researching, note-taking, collating, writing, proof-reading, editing, and presenting accurate materials, minutes and follow management reports;
• The ability to effectively manage processes, recommend improvements and establish new and more efficient ways of working;
• Working knowledge of documents and data management with a high level of competency in standard Microsoft packages, data analysis and reporting tools;
• The ability to work flexibly with versatility, meet unexpected and on occasion very tight deadlines, prioritise and proactively manage competing demands, multi-task, manage pressure, work autonomously and collaboratively with colleagues and external stakeholders.
• A well-placed sense of judgement, tact, diplomacy, tenacity and political skills, with the ability to exercise absolute discretion and confidentiality;
• A demonstrable level of numeracy and ability to analyse statistical and financial data with strong attention to detail and a high level of accuracy