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  • Posted: Mar 5, 2021
    Deadline: Mar 21, 2021
  • The World Food Programme is the food assistance branch of the United Nations and the world's largest humanitarian organization addressing hunger and promoting food security.
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    Business Transformation Officer, NOD

    WFP Kenya Country Strategic Plan is based on the National Zero Hunger Strategic Review, as well as the United Nations Development Assistance Framework. It contributes to Sustainable Development Goals 2 and 17, as well as WFP Strategic Results 1, 4, 5 and 8, through four specific outcomes:

    • Refugees and asylum seekers living in camps/settlements and populations affected by natural and man-made disasters have access to adequate food to meet their food and nutrition needs.
    • Targeted smallholder producers, food-insecure and vulnerable populations benefit from sustainable, inclusive food systems and increased resilience to climate shocks to meet food and nutrition needs by 2023.
    • National and county institutions in Kenya have strengthened capacity and systems to assist food-insecure and nutritionally vulnerable populations by 2023.
    • Government, humanitarian and development partners in Kenya have access to and benefit from effective and cost-efficient logistics services, including air transport, common coordination platforms, and improved commodity supply chains.

    WFP Kenya works in some of the remotest parts of the country, working with local communities to deliver on our promise to enhance food securiy, eliminate mulnutrition and strengthen food systems. We work with the national and country governments as well as national and international actors, including other UN bodies, the private sector and individuals of goodwill.


    Job Purpose

    This is a leadership role that will head the Business Transformation Unit and will report to the Senior Deputy Country Director. It is accountable for providing all Kenya country office staff with the technology products and services needed to perform their roles. The Business Transformation Unit (BTU) is also responsible for providing IT services to other offices including the Regional Bureau East and Central Africa (RBN), SCOPE Global Service Desk, Food Systems Summit and the Digital Transformation Unit. The position directly oversees 12 staff and has an indirect reporting line to 3 TEC staff in field offices (Mombasa, Kakuma and Dadaab). 

    The holder of this position will also head a cross-functional technical team that works closely with Programme to assure that needs for digitalization initiatives are clearly defined and well-coordinated across the Country Strategic Plans and the Innovations Unit.

    Key Accountabilities

    Strategic Advice and input to the Country Strategic and Business Plans

    • Engage with senior management at strategic and operational levels to develop Country Office-Technology Solutions Roadmap based on the CSP, Digital Transformation Solutions Roadmap and key digital product lines.
    • Participate in the development of country office strategy and planning to advocate for business results and outcomes in compliance with WFP policies, standards and strategy.
    • Keep abreast of the strategic direction, profile, environment and needs of the business to identify initiatives or core business process improvements with enabling technologies that allow the business to meet its goals. 
    • Enable business change and improve ability of the business to adapt by analysing business capabilities, defining needs, modelling the business and identifying new opportunities or recommending solutions that deliver value for business priorities.
    • Gather and shape business demand, anticipating the direction of the business and offering industry, business and technology insights with potential to create value for the business environment.
    • Promote an approach that emphasizes strategic national systems strengthening to all digitalization projects.


    IT Service Delivery and Client Relationship management

    • Lead the delivery of IT services and projects to ensure solutions transfer into the business in accordance with established overall project and service delivery objectives, business strategies and requirements, while managing and mitigating risks in IT services and products.
    • Initiate Country Office digital scale-up teams in alignment with the Field Digital Playbook and the defined Country Office digital roadmap.
    • Keep abreast of relevant knowledge and best practices in the IT industry on Business Relationship Management, Business Analysis and IT Project Management, adopt best practices and guidelines and orient towards continuous improvement of the IT service delivery in the country office and regional bureau.
    • Lead and promote government capacity strengthening initiatives aimed at building solid IT and DAS expertise amongst IT colleagues in Country Office and with our partners, thereby influencing the emergence of a new country office IT function that is more business and government aligned.
    • Lead and motivate the team of staff, providing coaching, training and guidance to ensure appropriate development and enable high performance.

    Stakeholder engagement

    • Advise on all digital assistance to the Government of Kenya. Participate fully in engagement with government counterparts and government-led solutions. 
    • Build and nurture strategic and working relationships with key internal and external partners in the technology sector (including government and private sector), aligning the business needs and priorities of WFP with providers’ capabilities and service portfolio.
    • Develop relationships with operational and executive-level subject matter experts to shape and validate demand for digital services through user research.
    • Define and utilize techniques for eliciting, understanding, analysing, documenting, validating and communicating business objectives, needs, requirements and process flows to ensure common understanding, agreement and prioritization between stakeholders.
    • Build on existing relationships with Kenya National and County Governments and the respective state departments through enhanced partnership and technical collaboration in:
    • Move ahead with the digital platform for relief assistance with the Ministry of Devolution and ASALs;
    • Support the National Drought Management Authority (NDMA) predictive model for improving Early Warning Systems;
    • Provide technical support to the Ministry of Agriculture in the development of a digital food balance sheet dashboard to enhance decision-making at National and County level;
    • Identify technical gaps in skills, tools and training to empower government technical teams to deliver government digital programmes and priorities.


    Standard Minimum Qualifications/Experience

    Education:  Advanced university degree in business management, computer science, telecommunications or engineering. Applicants with a first University degree in IT related field with two (2) additional years of related work experience or trainings/courses will be considered.


    • Eight or more years postgraduate progressive professional (manegerial) experience in IT with an interest in international humanitarian development, experience in project management, technology and/or strategy related work with a minimum of 2 years in aleadership role.
    • Strong understanding of digital technology trends and how modern technology works. 
    • Strong strategic thinking skills with the ability to connect dots within the context of a large, complex organization and sector.
    • Strong relationship-building and influencing skills.
    • Strong leadership in managing and developing operational teams and managed service providers in delivering and supporting IT services across all lines of business.
    • Understanding of the software development lifecycle (SDLC) and sound knowledge of ITIL service principles, experienced supplier manager and focused on delivering CSI across production platforms and IT services.
    • Expertise in budget planning, financial management and resource management.
    • Excellent oral and written communication skills.

    Language: International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.

    Application Deadline: 21 March 2021

    Method of Application

    Interested and qualified? Go to World Food Programme (WFP) on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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