Car Rental Specialist at CDL Human Resource

Customer Service:

• Greet customers and assist with car rental inquiries.
• Provide information about rental policies, insurance options, pricing, and vehicle choices.
• Handle customer complaints or concerns, ensuring a positive experience.

Reservation Management:

• Process car rental bookings via phone, email, or walk-ins.
• Ensure reservations are accurately recorded in the system.
• Manage changes, cancellations, and modifications to bookings as needed.

Vehicle Management:

• Oversee the cleanliness, maintenance, and availability of vehicles.
• Perform or schedule vehicle inspections before and after rentals.
• Ensure vehicles are properly fueled and ready for the customer.

Billing and Payment Handling:

• Process payments (credit/debit cards, cash) and issue receipts.
• Calculate rental charges based on duration, vehicle type, and additional services.
• Handle invoicing, refunds, and any necessary adjustments.

Documentation and Compliance:

• Verify customer identification, driver's licenses, and age requirements
• Ensure all paperwork is properly completed and filed, including rental agreements and insurance documents.
• Ensure compliance with local regulations regarding vehicle rentals.

Sales and Upselling:

• Recommend additional services like GPS, car seats, or insurance coverage.
• Upsell higher-class vehicles or offer special promotions to increase sales.

Fleet Management:

• Coordinate with fleet managers to ensure a well-maintained and diverse fleet of vehicles.
• Monitor vehicle availability and ensure that all cars are ready for customer use.
• Keep track of vehicle returns and maintenance schedules.

Administrative Duties:

• Maintain and update rental records.
• Prepare daily or weekly reports related to bookings, inventory, and sales.
• Assist with office tasks like filing, scheduling, and communication with other departments.

Requirements

Skills and Qualities:

• Minimum Experience of 2-5 Year Similar Field/Role
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical and problem-solving capabilities.
• Strategic thinking and long-term planning skills.
• Adaptability and ability to handle high-pressure situations.
• Knowledge About Car Rental Services, Worldwide Market's
• Knowledge to handle the request