Change Enablement Engineer at Safaricom Kenya

Detailed Description

Reporting to the Senior Manager, Service Delivery & Governance, the position holder will be responsible for verification, approval, scheduling and reporting on Change Management activities within the Technology Division

Job Responsibilities

• Responsible for Development and Maintaining Reporting dashboards.
• Responsible for implementation and supporting agile change Management initiatives – Continuous Integration, Continuous delivery, DevOps & cloud deployments.
• Automation of change management activities
• Responsible for agile change management tools 
• Ensure compliance to Change Management policy and procedure.
• Conduct sensitization of change management policy and processes to Safaricom Technology Staff, relevant Safaricom business units, vendors, contractors and managed service providers.
• Create Standard Change Request (SRD) templates for standardized changes
• Identify requirements for agile Change Management stakeholders 
• Define, Report & Monitor Key Performance Indicators (KPIs) for agile change management squads, changes and releases
• Develop agile Change Management Standard Operating Procedures (SOPs)
• Develop Agile change management dashboards and reports to aid in decision making
• Automate change management activities & tasks
• Identify Agile change Management process gaps and implement improvements
• Vet changes presented to the Change Management team to ensure compliance to Safaricom change policy. 
• Participate in CAB meetings to ensure all details listed in the change assessment form are tackled. 
• Approval of all changes presented to Change Management team within schedule
• Digitize Change management process sensitization, new employee on boarding and awareness. 
• Broadcast all approved changes to the CAB, key Customer Management contacts and other related stakeholders. 
• Report on metrics for monitoring & reporting Change Management. 
• Maintain database of key change management documentation i.e. process templates and change request sign offs.
• Represent change Management team in DevOps and Agile teams’ engagements and ceremonies
• Identify, Implement, Maintain & Support Agile & DevOps change management tools
• Drive adoption of agile Change management & DevOps ways of working
• Support implementation of a Configuration Management Database (CMDB)
• Monitor changes in Configuration Items to detect unauthorized changes on the infrastructure.

Qualifications

• Honors Degree in Engineering/Computer Science/Information Technology
• ITIL 4 Foundation certification
• SCRUM Foundation certification
• Experience in Robotic Process Automation
• Experience in Report Dashboarding and Automation
• Experience in DevOps, Pipelining, Continuous Integration and Deployment
• 1-2 years of experience in Telco or Digital Service Provider environment
• Good report writing skills (High level and Technical)
• Good communication skills
• Good project management skills