Chief Manager - Operations Office at Kenya Revenue Authority (KRA)

Department: Corporate Support Services

Division: Commissioner’s Office

Location / Work station: Times Tower, Nairobi

Supervisor: Commissioner – Corporate Support Services

Supervisee:  Manager - Operations

Job summary:                                        

Provides ongoing support on general Organizational  issues, informing  Commissioner – CSS of system-wide matters needing attention so as to enable Commissioner – CSS to focus on more strategic challenges and better optimize use of time

DELIVERABLES & ACCOUNTABILITIES

• Consistently monitoring operating environment activities of strategic interest and provide thought leadership on changes taking place in the Authority.
• Lead the strategic mapping process for divisions and research on new methodology on Strategic Management to match to business needs.
• Facilitate the rollout of the Authority Strategy and work with divisional lead to ensure implementation of best practice.
• Champion the process improvement within the Department  to attain strategic Objectives, and  partners in delivery of strategic programs across divisions for turnarounds tracking & monitoring the roll out.
• Supports the business in the strategic projects rollout and ensures tracking of progress and analysing outcomes using information integrated from varied systems and sources.
• Communicates and coordinates internal and external information from the Commissioner – CSS’s  office to the Departmental head and external stakeholders.
• Prepares agenda, researches and documents information for meetings involving issues and projects deemed necessary by Commissioner – CSS and  proactively ensures successful execution of above.

Academic and Professional qualifications

• Bachelor’s degree in Business  or related  field
• Master’s degree in a relevant discipline is an added advantage
• Post graduate degree in a relevant discipline will be added is an advantage
• Professional membership to relevant support services discipline is an added advantage
• Professional training in project management is an added advantage.

Relevant work experience required

• At least seven (7) years of progressive work experience, three (3) of which must have been at a management level

Skills required

• Organization & Leadership skills
• Interpersonal skills
• Performance Management Skills
• Decision-Making skills
• Communication skills
• Innovative skills
• Analytical Skills and reporting
• Knowledge and experience in performance management