Chief of Staff at Mastercard Foundation

THE OPPORTUNITY

• Reporting to the President and CEO, the Chief of Staff enables and assists the CEO to advance the Mastercard Foundation’s priorities and goals. Serving as a trusted advisor, the Chief of Staff provides strategic analysis and sound judgment on enterprise matters. S/he plays a pivotal role in coordinating, organizing, and prioritizing key issues. In addition, the Chief of Staff collaborates with all levels of the organization, leads meetings, and oversees the planning and execution of tasks ensuring that the CEO can make timely decisions in a dynamic environment.

The successful candidate will be based in any of our offices in Canada or Africa (Ethiopia, Nigeria, Senegal, Ghana, Rwanda, Kenya, or Uganda).

WAYS YOU CAN CONTRIBUTE

• Works with CEO to shape and articulate the Foundation’s long- and short-term strategic objectives.
• Advances objectives and enables alignment of enterprise initiatives through oversight and coordination of workstreams, regular feedback, and information cascade from the CEO’s office.
• Prepares and/or coordinates development of briefing materials for CEO for meetings, events, or decisions.
• Synthesizes information, including critical information, perspectives of others, factual material, and recommendations for decision-making on particular topics being led by the CEO.
• Develops presentation materials, as required, aimed at high level stakeholder engagements of CEO.
• Works with CEO and Senior Director, Board Governance to provide input and coordinate on Board agendas, support development of Board materials, and follow-up.
• Produces the Quarterly updates for the Executive Committee (ExCo) and Board on progress towards annual goals/KPIs.
• Coordinates with ExCo on agenda topics for Board meetings. Summarizes decisions and guidance from each meeting and debriefs teams on follow-up actions. Tracks these actions in advance of next Board meeting.
• Participates in ExCo and leadership reviews of key topics (e.g., programs, operations, policies, etc.) and follows up to ensure decisions are communicated clearly and implemented in a timely manner.
• Coordinates with ExCo members to develop agendas for ExCo/leadership retreats, General Management Team retreats, and staff updates. This includes direction for these retreats and follow up with accountable parties on agreed outcomes, decisions, and actions.
• Systematically structures and ranks critical matters and avail essential data to facilitate the CEO in making prompt decisions and executing suitable measures.

Stakeholder Engagement and Coordination

• Supports the CEO in high-level meetings (e.g., with Heads of State, senior government officials, business leaders, etc.) and if needed, represents CEO at such meetings (internal and external meetings).
• Builds trusted relationships with internal and external stakeholders to advance Foundation's objectives.
• Provides a strategic view or recommendation on activities/requests for CEO's time. This includes events, speaking engagements, media interviews, and interactions with staff and external parties. This ensures the CEO's preparedness and timely completion of follow-up actions from her engagements.
• Coordinates and engages with functional and program leaders to facilitate completion of strategic initiatives.

Communication & Leadership

• Works closely with Policy and Thought Leadership on key messages for speeches, presentations, and other engagements to ensure consistency of voice, values, and vision.
• Plays a leadership role in partnership with the Public Affairs and Communications team, during crises or high-pressure situations, coordinating responses, and ensuring the CEO is informed and able to make timely decisions.
• Provides leadership for strategic and operational planning to ensure efficient running of the office of the CEO.
• Demonstrates effective and trustworthy leadership for leading and planning meetings, determining business requirements, and guiding teams towards success.
• Provide leadership for strategic and operational planning to ensure efficient running of the office of the CEO.

WHO YOU ARE

• Bachelor’s degree in relevant field from a recognized university.
• Relevant professional qualifications and member of a relevant professional body.
• Minimum 15 years of experience in leadership, staffing, and supporting Senior Executives or a CEO.
• A minimum of 8 years of experience as a Chief of Staff in similar contexts.
• Brings in-depth knowledge and experience in international affairs or international development.
• Experience working in various cultural contexts, and with diverse teams.
• Able to be entrusted with delegated power and approach this work with humility.
• A service mindset and works to enable the success of the CEO and team.
• Strong strategic and analytical skills and capable of providing clear feedback diplomatically.
• A natural problem-solver with a strong bias towards achieving results.
• Demonstrates a high degree of emotional intelligence and ability to make decisions.
• Strategic mindset with deep understanding of operations with bias for responsive plan of action.
• Strong collaborative skills and comfortable working with individuals at various levels of the organization.
• Experience in delivering results in a dynamic environment with time-sensitive demands.
• Excellent written and verbal communications.
• Consummate professional who embodies integrity, discretion, trust, humility, and deep listening.
• You have a commitment to Mastercard Foundation’s values and vision.
• You can accommodate a high level of travel.