Client Service Manager – Recruitment Services at Gap Recruitment Services Limited

Key Roles & Responsibilities:

• Pitching our services & making presentations to key decision makers in various top companies.
• Facilitating execution of our service agreement, ensuring that all clients understand & sign agreements before start of any recruitment process
• Supporting and providing key industry information to clients; such as market status in regards to availability of candidates, salary and statutory obligations
• Support in designing sourcing strategies including advertising job vacancies from clients using different mediums and ensure there’s a wide reach and build rich pipelines
• Managing end-end recruitment process; shortlisting suitable candidates, conducting interviews and writing reports to clients.
• Quality checks on your teams’ deliverables ensuring they meet all requirements of their tasks and projects
• Implementing client engagement strategies through constant communication with clients on the recruitment status
• Manage strategic relationships through contacting previous clients on a daily basis to cultivate an ongoing relationship
• Ensure timely invoicing and collection from clients as per agreement

Education & Skills Required:

• Bachelor’s degree in an arts-based course
• B2B Sales experience is a MUST
• At least 2 years’ experience in a client facing role in sales, marketing, business development, client service management.
• Account Management skills
• Ability to engage business owners, senior staff and CEO’s
• Excellent presentation skills
• Strong negotiation and persuasion skills
• Report writing skills
• Organizational skills
• Time management skills
• Entrepreneur mind set
• Superior communication skills – Oral & Written

Personal Attributes:

• Energetic
• Pleasant/ people personality
• Ability to see the bigger picture
• Methodical but not rigid
• Persistent but not pushy
• Ability to take initiative
• Mature
• Willingness to learn and try different things
• A winning attitude
• Self-confident
• Team player