Collection Officers at Onepay Credit Ltd

Key roles and Responsibilities

• Control delinquent loan payments and recovery of non-performing loans.
• Timely and effectively contact delinquent clients.
• Analyze clients’ financial situations and negotiate loan repayment arrangements.
• Make recommendations to management, when appropriate, for stronger collection actions including repossession of security.
• Giving a detailed report on accounts collected on daily, mid-month and monthly basis.
• Maintain accurate records, files, and reports on all collection activity.
• Inform management on the trends in loan disbursements that contribute to delinquency.
• Contact clients whose loans are almost due to prepare them to honor the instalments.
• Ensure all cheques which are due for banking are duly banked and follow up on bounced cheques.
• Ensure all penalties arising from late repayments are followed up and collected.
• Work closely with external agencies on debt collection and recoveries.
• Ensure all demand letters are duly and timely issued and clients are informed of the steps to be taken.
• Adhere to the set policy on loan recoveries and collections.
• Send reminder messages to clients on their loan payments.
• Perform any other related function as assigned to by the management from time to time.

Required Skills & Qualifications

• A diploma in business related course or equivalent with demonstrable experience.
• Good negotiation and communication skills
• Full knowledge of retail clients’ products
• Good computer skills especially knowledge of excel and Credit MIS
• Strong analytical, relationship skills and attention to detail