Commercial Manager at Safaricom Kenya

JOB DESCRIPTION

• Reporting to the Chapter Lead - M-PESA Performance, Strategy & Analytics the position holder will be responsible for Generation and aggregation of data and market led Insights for performance and planning of Financial Services solutions, customer growth, usage of M-PESA and customer experience to realize company strategy and mission objectives. The role works with SLT, Product owners, growth managers and business unit partners.

RESPONSIBILITIES

• Responsible for Driving end-to-end delivery of Customer Value proposition
• The role holder generates customer insights, develop comprehensive value propositions and Go-To-Market strategies that will enable Safaricom drive acquisition, usage and retention of Customers, while gaining on key consideration, usage and affinity brand metrics specific to the segment. 
• Ensure that the commercial strategy is implemented in alignment with overall tribe strategy, market needs and requirements. Responsible for gaining leadership in the market segment in Kenya.
• Channel Acceleration/penetration 
• Business process analysis 
• Process engineering 

QUALIFICATIONS

• Relevant undergraduate degree. A Master’s degree is beneficial.
• Working experience in the Financial Services Sector, Mobile money and Telco sector business models.
• Work experience in strategy development and execution a must.
• Highly developed communication skills and ability to manage and champion strategy positions up to Executive levels.
• Critical competencies for success
• Experience in preparation of budgets and forecasts in a large company 
• Financial modeling experience, preferably in Excel 
• Demonstrated ability to analyze the financial services competitive environment through market trends, market intelligence and providing insights for response to the findings