Consultant, Claims - Group Life at Zamara Kenya

Roles and responsibilities

• Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.
• The Consultant will ascertain seamless service delivery to clients by offering support and assistance to group life policy holders through the claims processes in accordance with company regulations and departmental standards of services whilst maintaining cordial customer service always

This role reports to the General Manager, Group Life Broking.

In more detail, the areas of responsibility include:

• Manage and oversee the timely and accurate processing of insurance claims.
• Customer relationship management by constantly liaising with clients and attending to their everyday needs.
• Client advisory service on risk and insurance matters day to day.
• Handle special or difficult claims.
• Negotiating for ex gratia claims.
• Work closely with other divisions to recommend improvements to products.
• Establishment of and adherence to action plans in claims division.
• Effective negotiation and appropriate resolution on claims issues raised.
• Train staff involved in processing claims.
• Prepare quarterly claims division reports.
• Responsible for negotiating with underwriters on value adds on client policies.
• Reviewing and auditing policy documentation once received before sending to the clients.
• Training of clients on GLA/GPA/WIBA claims.

Experience and personal qualities

• 3 - 5 years’ Experience in a similar role.
• A Bachelor’s degree in Business-related course.
• Diploma in Insurance.
• Good Oratory, Written and Product Presentation Skills.
• Good Interpersonal, adequate prospecting and selling skills.
• Good analytical and decision-making skills.
• Great work ethic, results oriented and a team player.
• Highest level of personal and professional integrity.
• Ability to work well under pressure in a fast-paced work environment.