Content Moderator – Swahili Speaking at Teleperformance Kenya

Description

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be reviewing and managing content on the client platforms which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines. 

This is NOT a work from home position.

Responsibilities

• Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client. 
• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
• Make timely escalations in accordance with established procedures. 
• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security. 
• Participate in continuous training programs established by the company for optimal development in the role. 
• Comply with all instructions and procedures related and complementary to the role. 
• Be attentive to the communications that arrive through the different communication channels of the company.

Requirements

• Swahili - Fluent Reading and Listening of Swahili Language is critical for content moderation work.
• Minimum of a Diploma in relevant field
• Experience of working in a high transactional role, in a KPI driven environment.
• A background in either content moderation, customer service or any other role that involves working with daily targets.
• Deep familiarity with social media, internet laws, policy regulations and market knowledge
• Content Moderation experience is preferred, but not essential.
• Bachelor's degree is preferred, however not essential.      
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills in English (business fluent)
• Organization sensitive and able to maneuver between various / conflicting interests.
• Having the drive to realize objectives and combine various goals as a personal ambition.
• Great ability of thinking outside set paths and able to produce several solutions to different situation
• Being able to build strong and positive relationships in a complex international environment
• Excellent problem solving, judgment and decision-making skills 
• Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
• Empathic personality who can understand the feelings of others and reflect on them
• Availability to work rotational shifts.