Credit Collections Representative at Human Asset Consultants Ltd

Our client, a leading micro-lending company, is seeking dynamic and results-driven Credit Collections Representatives to join their team. In this role, you will play a key part in ensuring timely debt recovery while maintaining positive relationships with customers. Your primary objective will be to engage customers who have outstanding balances, negotiate payment solutions and help them resolve their debts effectively.

Key Responsibilities:

• Contact customers with overdue accounts to communicate outstanding balances, set payment deadlines and establish feasible payment plans.
• Build trust and rapport with customers to encourage timely repayments and minimize future payment issues.
• Send past-due notices, track address and contact information updates and maintain accurate customer records.
• Investigate and resolve customer concerns or disputes regarding their accounts.
• Provide professional guidance to customers on repayment options while adhering to company policies.
• Work closely with internal teams to ensure efficient debt collection and account resolution.

Requirements

• Minimum KCSE Certificate.
• Proficiency in computer applications.
• Certificate, Diploma, or Degree in a relevant field (an added advantage).
• Strong verbal and written communication skills in English and Kiswahili.
• Excellent negotiation and conflict resolution skills.
• Ability to work independently and under pressure.
• Experience with office and database software is an added advantage.