Customer Care Assistant at Kenya Institute of Supplies Management

REF NO. KISEB/01/2021.

Perform a wide range of customer service oriented activities.

Duties and Responsibilities

• Attend promptly to all incoming calls and notify the relevant parties
• Attending to incoming and outgoing mails and recording them chronologically 
• Attend promptly to all clients and business associates coming to the offices and ensure that they are treated in a welcoming and friendly manner
• General office management including filing both soft and hard copy documents, maintenance of organization files
• Assisting in preparation of marketing events
• Provide product information to assist customers in making a decision about the products
• Escalate unresolved complaints to relevant parties
• Follow ups with customers
• Ensure the office is neat and clean working closely with the Exam Office Assistant
• Undertake other tasks or assignments within the area of competence as directed by the supervisor.

Qualifications and Experience

• Diploma in Public Relations or related disciplines
• A minimum of one- year experience in customer care position 

Key Competencies

• Charisma and enthusiasm
• Empathy and adaptability
• Excellent communication and presentation skills
• Active listening skills
• Self-control, patience and flexibility